Associate Director, Health Homes | Compensation Based On Experience
About The Position
The Health Home Associate Director manages employees and services for the Health Home Program, including program implementation, service delivery, quality standards, employee performance and productivity, and stakeholder satisfaction. The role ensures program activities meet organizational guidelines, funder requirements, program objectives, and accreditation standards. It also fulfills the Health Home Director role under DMH Health Home guidelines. The position provides oversight of program services, reviews and improves processes, monitors reports and metrics, and ensures effective coordination between Health Home Care Coordinators and the nursing team. It supports staff through hiring, onboarding, training, coaching, feedback, and performance evaluations, while maintaining program documentation and compliance. The Associate Director builds relationships with internal and external stakeholders, participates in meetings and committees, and may provide Health Home Care Coordinator services as needed to maintain ratios and service delivery.
Requirements
- Bachelor’s degree in a human services field, such as social work, psychology, or counseling.
- At least 2 years of supervisory experience in the IDD, behavioral health, or medical field.
- At least 1 year of experience working with individuals with disabilities.
- Experience using Microsoft Office; intermediate-level proficiency with Excel.
- Current driver’s license and proof of insurance.
- Complete and maintain all required trainings and certifications.
- Maintain confidential information in accordance with HIPAA regulations.
- Knowledge of disabilities, medical care, and behavioral supports.
- Ability to gather and interpret data, identify trends, and make recommendations.
- Ability to multitask and prioritize activities to meet timelines.
- Ability to establish and maintain professional relationships and work cooperatively with internal and external stakeholders.
- Effective leadership and management skills, including delegation, performance feedback, team building, and employee development.
Nice To Haves
- Previous experience working with Electronic Health Record systems or other data systems.
Responsibilities
- Oversee and manage the delivery of Health Home Program services.
- Regularly review and revise processes to meet program objectives, quality and productivity standards, and stakeholder expectations.
- Review program reports and ensure Health Home Care Coordinators collaborate effectively with the nursing team and follow procedures for generating and reporting data.
- Observe employee performance and provide training, coaching, feedback, and performance evaluations.
- Ensure team members understand their roles, meet objectives, complete required training, and maintain required documentation.
- Manage the preparation and maintenance of program reports and metrics; track and analyze trends and follow up as needed.
- Maintain program documentation and ensure compliance with organizational, funder, and accreditation requirements.
- Establish and maintain working relationships with the internal Health Home team and external stakeholders, including DMH, services coordinators, and the public; market Health Home services.
- Interview, hire, and oversee training and onboarding for new staff.
- Work with Human Resources to develop a pipeline of qualified applicants.
- Lead or collaborate on internal team meetings, DMH collaboratives, committees, and assigned projects.
- Work as a Health Home Care Coordinator as needed to maintain ratios and program service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
