Area Manager Jobs

About The Position

Requirements

• At least 4 years of progressive retail leadership experience in a client-driven environment, including direct responsibility for a showroom or store team.
• Demonstrated ability to improve sales performance, conversion, client experience, labor productivity, and team execution through hands-on leadership and coaching.
• Strong commercial judgment and ability to analyze retail metrics, identify root causes, and turn insights into clear actions.
• Proven success recruiting, developing, retaining, and holding teams accountable in a fast-moving environment.
• Strong communication and influencing skills, including the ability to lead peers and partner cross-functionally without relying on title alone.
• Commitment to mastering INDOCHINO’s fit and product standards.
• Organized, decisive, calm under pressure, and able to balance immediate showroom needs with broader market priorities.
• Comfort using retail systems, scheduling tools, reporting, and performance data to manage the business.
• Ability to perform the core duties of a showroom leader and maintain regular presence on the showroom floor.
• Availability for a schedule that flexes to evenings, weekends, holidays, events, and urgent market needs.
• Ability to travel regularly within the Boston market and occasionally outside it as business needs require.

Nice To Haves

• Multi-unit or market leadership experience.
• Knowledge of menswear, made-to-measure, fit, tailoring, or fashion apparel.

Responsibilities

• Lead the Dedham showroom with accountability for sales, profitability, staffing, scheduling, client experience, fit, visual presentation, inventory, and operating standards.
• Build and execute weekly business plans to convert appointments and walk-ins, improve conversion and complete-look selling, and meet sales forecasts and prior-year results.
• Lead on the showroom floor during peak demand and model and coach the INDOCHINO sales process, product storytelling, appointment quality, and follow-up.
• Schedule according to business demand, manage labor responsibly, and ensure appropriate leadership and selling coverage.
• Maintain active appointment, client follow-up, held-order, and open-opportunity pipelines.
• Serve as the District Manager’s primary point person in the Boston market and provide visibility into performance, staffing, client issues, operating risks, and local opportunities.
• Maintain a regular presence across assigned Boston showrooms while balancing market support with Dedham leadership.
• Translate company and district priorities into local actions, reinforce standards, and follow through on commitments with showroom leaders.
• Coordinate market execution for promotions, events, staffing gaps, leadership absences, operational rollouts, and periods of elevated client demand.
• Share effective practices across showrooms, identify recurring barriers, and recommend solutions to the District Manager and support teams.
• Analyze sales and traffic data to identify root causes and take timely action across sales, appointments, conversion, AOV, NRP, UPT, walk-ins, and order volume.
• Hold the Dedham team accountable for sales behaviors, daily goals, client outreach, and performance expectations; coach Boston showroom leaders and support action planning when needed.
• Understand local market and client patterns, competitive activity, and partnership opportunities that can generate traffic and strengthen market awareness.
• Connect business decisions to revenue, profitability, labor, client impact, and long-term market health.
• Ensure clients receive a consistent, confident, and personalized experience before, during, and after appointments; monitor feedback and service-recovery trends and address breakdowns.
• Own escalated Dedham client concerns and support market escalations when requested, partnering on fair and timely resolutions.
• Recruit, hire, onboard, coach, and retain a high-performing Dedham team; maintain a pipeline of talent and fill openings with urgency.
• Set role expectations, provide feedback and recognition, address missed standards, identify emerging leaders, and create development plans and stretch opportunities.
• Support showroom leaders with coaching, training reinforcement, and performance conversations while keeping the District Manager informed and aligned.
• Foster a culture of accountability, inclusion, recognition, and teamwork that reflects company standards and values.
• Maintain knowledge of measurement, fit, and garment processes and ensure Dedham follows current fit standards and validation practices.
• Review remake, repeat-remake, alteration, and fit trends; identify root causes and implement documented coaching or corrective actions.
• Partner with Fit & Quality leadership and local tailoring resources to improve first-time fit, alteration timeliness, client communication, and cost control.
• Reinforce measurement validations, order reviews, and in-the-moment coaching to reduce preventable remakes.
• Manage Dedham’s controllable expenses and labor, understand profit drivers, and identify opportunities to improve productivity and profitability.
• Ensure compliance with company policies, safety practices, opening and closing procedures, cash controls, inventory processes, data privacy, and operational rollouts.
• Maintain visual, merchandising, product, promotional, and showroom presentation standards and reinforce them across the Boston market.
• Complete business reviews, visit recaps, action plans, and required reporting accurately and on time; escalate risks early.
• Partner with Retail Operations, Retail Strategy, Fit & Quality, People & Culture, Marketing, and other support teams to remove barriers and improve execution.
• Travel regularly throughout the Boston market and occasionally outside the market as business needs require.
• Work a schedule that flexes to support peak client demand, including evenings, weekends, holidays, events, and urgent market needs; maintain regular showroom-floor presence.

Benefits

• Eligibility for a performance-based bonus