Assistant Area Manager, Upstate New York

AvantStay • Saugerties, NY

1d

About The Position

The Assistant Area Manager supports daily operational activities for AvantStay properties in the designated area and helps ensure a superior guest experience. The role includes property inspections and audits, supply and inventory management, coordinating routine housekeeping and maintenance, and responding promptly to guest and homeowner concerns. It requires close proximity to the market and frequent travel among properties in the designated area, as well as participation in a rotating after-hours on-call schedule.

Requirements

• At least 2 years of hospitality or customer-facing experience.
• Basic proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Ability and availability to work weekends and holidays, with a flexible schedule to meet business needs.
• Ability to spend most working time standing, walking, and driving to properties.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds.
• Excellent self-management skills and ability to prioritize and deliver work to tight deadlines in a fast-paced environment.
• Responsiveness via Slack and email.
• Residence in the designated area.
• Valid driver's license and active car insurance.
• Reliable, snow-ready car.

Nice To Haves

• Vacation rental industry experience.
• Experience in hospitality and/or real estate.
• Accredited Residential Manager (ARM) designation.

Responsibilities

• Report to the regional manager and perform assigned tasks.
• Serve as a point of contact for property owners, communicate with them in a timely manner, and review owner distribution statements.
• Meet AvantStay standards and metrics for owner satisfaction.
• Track guest and homeowner issues through resolution within designated time frames; assess resolution quality and take action to ensure customer satisfaction.
• Proactively identify property issues and quality-assurance concerns, address them, or assign rectification work to vendors.
• Carry out essential non-manual administrative duties supporting daily operations, without direct supervision.
• Coordinate or oversee housekeeping and routine rental maintenance, including tasks such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, and addressing Wi-Fi issues.
• Maintain appropriate inventory levels of consumables and linens in homes in the designated market.
• Conduct regular property inspections to check compliance with AvantStay standards and regulations, as needed and when market coverage is insufficient.
• Respond promptly to guest and homeowner concerns through email, calls, texts, Slack messages, and tickets.
• Travel frequently to properties in the designated area to support operations and ensure compliance.
• Participate in a rotating after-hours on-call schedule for market support.

Benefits

• Annual salary of $60,000–$65,000 plus performance bonus, dependent on skills and experience.
• Company-sponsored medical, dental, vision, and life insurance.
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed