Assistant Area Manager, Upstate New York

AvantStay • Hudson, NY

1d

About The Position

The Assistant Area Manager supports daily operational activities for AvantStay properties in the designated area, helping provide a superior guest experience through property audits, supply management, and timely responses to concerns. The position requires living close to the market and frequent travel to properties within the designated area.

The role supports owners, guest issue resolution, property quality and compliance, housekeeping and routine maintenance coordination, and day-to-day administrative operations. The manager also participates in rotating after-hours on-call coverage for market support.

Requirements

• At least 2 years of hospitality or customer-facing experience.
• Basic skills in Microsoft Office, including Excel, Word, and PowerPoint.
• Ability and availability to work weekends and holidays, with a flexible schedule to meet business needs.
• Ability to spend most working time standing, walking, and driving to properties.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds.
• Excellent self-management skills and ability to prioritize and deliver work to tight deadlines in a fast-paced environment.
• Responsiveness via Slack and email.
• Must reside in the designated area.
• Valid driver's license and active car insurance.
• Reliable, snow-ready car.

Nice To Haves

• Vacation rental industry experience.
• Experience in hospitality and/or real estate.
• Accredited Residential Manager (ARM) designation.

Responsibilities

• Report to the regional manager and perform assigned tasks.
• Serve as a point of contact for AvantStay property owners, communicate with them in a timely manner, and review owner distribution statements.
• Meet and maintain company standards and metrics related to owner satisfaction.
• Monitor guest or homeowner issues through resolution, check the quality of resolutions, and take action to support customer satisfaction.
• Identify property issues and quality-assurance concerns, address them, or assign rectification duties to vendors.
• Carry out essential, non-manual administrative duties supporting daily operations, without direct supervision.
• Coordinate or oversee housekeeping and routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, and addressing Wi-Fi issues.
• Ensure homes have appropriate inventory of consumables and linens for the market.
• Conduct regular property inspections to ensure compliance with AvantStay standards and regulations, as needed and when local coverage is insufficient.
• Respond promptly to guest and homeowner concerns through email, calls, texts, Slack messages, and tickets.
• Travel frequently to properties in the designated area to support operations and ensure compliance.
• Participate in rotating after-hours on-call coverage for market support.

Benefits

• Annual salary of $65,000 plus a performance bonus, dependent on skills and experience.
• Company-sponsored medical, dental, vision, and life insurance.
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed