Strategic Account Manager (Upstate New York)

Resmed•New York City, NY

About The Position

ResMed is seeking a Strategic Account Manager to drive ResMed brand prescriptions and manage relationships with key clients in the Upstate New York region. The ideal candidate is located within a reasonable distance of Rochester and/or Syracuse; relocation assistance is not available. The role involves planning, positioning, and strategically marketing ResMed solutions to referral sources, including physicians and sleep labs, and building client rapport to encourage adoption of ResMed as the clinical preference. The Strategic Account Manager identifies referral opportunities and uses existing solutions to increase the patient funnel. They build an understanding of client and patient needs across the patient journey, collaborate with specialists and support teams on sales and implementation, and represent ResMed as a subject matter expert on its product and solution portfolio. The role requires travel throughout the territory as necessary to achieve results. ResMed describes its work as purpose-driven and offers a holistic benefits package, flexible work arrangements, and opportunities for personal and professional growth. Employees scheduled for at least 30 hours per week are eligible for benefits. This position’s listed benefits include comprehensive medical, vision, dental, and life insurance; AD&D and short- and long-term disability insurance; sleep care management; HSA and FSA; commuter benefits; 401(k); ESPP; EAP; tuition assistance; flexible time off; 11 paid holidays and three floating days; and caregiver leave for eligible employees welcoming new family members.

Requirements

At least five years of sales experience, plus a bachelor’s degree or equivalent experience.
Prior top-ranked experience in medical devices, business-to-business (B2B), or business-to-consumer (B2C) sales.
Exceptional sales, negotiation, and closing skills.
Experience using Salesforce (SFDC) or a similar CRM platform.
Excellent communication skills, including effective upstream and cross-channel collaboration.
A data-driven mindset for identifying ways to increase the customer funnel.
Ability to interpret key data and reports to increase customer share in a clinical and constructive manner.
Ability to analyze client data to understand patient and provider relationships and offer ResMed-branded solutions.
Strong business acumen and the ability to build client trust and credibility and gain adoption of ResMed solutions and products as the primary preference.
Strong interpersonal and communication skills to build client rapport and adjust strategy to meet client needs.
Motivation, execution and results focus, accountability for continuous improvement, strong work ethic, and a can-do, team-oriented attitude.
Ability to travel throughout the territory as necessary to achieve results.

Responsibilities

Drive durable ResMed brand prescriptions, identify referral opportunities, and increase the patient funnel by leveraging existing solutions.
Develop and maintain client relationships and engagement to drive ResMed-branded prescriptions as a direct clinical and operational preference.
Understand client and patient needs to promote ResMed-branded solutions throughout the patient journey and reduce patient fallout.
Shift clients’ clinical preference from diagnosis-based care to patients’ long-term success.
Plan and execute strategies with specialists to drive client adoption of ResMed-branded solutions.
Collaborate with support teams throughout the sales process and long-term solution implementation, using a customer relationship management (CRM) system.
Represent ResMed professionally as a subject matter expert on its portfolio of products and solutions.
Travel throughout the territory as necessary to achieve results.

Benefits

Comprehensive medical insurance
Vision insurance
Dental insurance
Life insurance
AD&D insurance
Short-term disability insurance
Long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Flexible Time Off (FTO)
11 paid holidays plus 3 floating days
Primary caregiver leave of 14 weeks or secondary caregiver leave of two weeks when welcoming new family members
Flexible work arrangements
Career growth and opportunities for personal and professional development