Area Security Manager

Andy Frain Services•HOFFMAN EST, IL

4d•Onsite

About The Position

Andy Frain Services is seeking an operations-focused Area Security Manager to oversee multiple security accounts throughout the Chicago suburban area. This is a hands-on, field-based, salaried management position with responsibility for daily operations, service delivery, client satisfaction, staffing, employee supervision, payroll accuracy, compliance, and operational documentation. The manager conducts regular site visits, engages directly with employees, works independently while collaborating with branch leadership and fellow managers, and takes end-to-end accountability for assigned accounts. The role offers an opportunity to develop employees and future leaders and contribute to operational excellence. The position supports security operations that run 24 hours a day, seven days a week. The manager must be flexible and available for site visits or operational needs during evenings, overnight hours, weekends, and holidays as necessary. Regular travel throughout the Chicago suburban area is required. A company vehicle and company-paid fuel are provided to support site visits and operational oversight. Candidates may be asked to demonstrate proficiency in ADP, Microsoft Excel, document preparation, and electronic reporting systems; professional management references may also be requested.

Requirements

Demonstrated experience in employee supervision, operational management, or team leadership.
Hands-on experience with ADP.
Advanced computer skills, including Microsoft Office or Microsoft 365, particularly Excel and Word, Google Workspace, PDF document management, and electronic business applications.
Experience with electronic guard tour systems, guard patrol management software, or comparable security workforce monitoring platforms.
Experience with employee performance management, disciplinary procedures, and professional documentation.
Familiarity with payroll processes, scheduling, overtime management, and workforce planning.
Strong organizational, communication, problem-solving, multitasking, and leadership abilities.
General working knowledge of applicable Illinois and federal employment laws and workplace policies.
Ability to manage multiple locations and operational priorities with minimal supervision while contributing to a collaborative management team.
Valid driver's license and ability to meet company vehicle operation requirements.
Flexibility to work or respond to operational needs during evenings, overnight hours, weekends, and holidays as necessary.
Availability for regular travel throughout the Chicago suburban area.

Nice To Haves

Three or more years of multi-site management experience; preferred but not required.
Previous security operations or contract security management experience.
Experience in airport or aviation security operations, including TSA requirements, SIDA procedures, airport badging, and access-control compliance.
Experience with security officer licensing, training requirements, and ongoing operational compliance.
Experience developing employees and preparing individuals for supervisory or leadership opportunities.

Responsibilities

Oversee daily operations of multiple security accounts and ensure consistent service delivery and client satisfaction.
Conduct regular and unannounced site visits to monitor employee performance, compliance with post orders, and operational standards.
Monitor electronic guard tour systems, patrol activity, incident reports, and site documentation to identify and address operational deficiencies.
Manage staffing, scheduling, recruiting, hiring, and onboarding to maintain adequate coverage and minimize unnecessary overtime.
Oversee payroll accuracy, employee attendance, workforce planning, and administrative reporting.
Supervise, coach, mentor, and develop employees and site supervisors, promoting internal advancement and a positive team environment.
Address employee performance concerns, conduct investigations, and administer appropriate corrective and disciplinary actions.
Maintain accurate, detailed, and professional operational and personnel documentation.
Ensure compliance with security licensing, training, company policies, and contractual requirements.
Build strong client relationships and respond effectively to operational concerns.
Make independent operational decisions, demonstrate accountability, and communicate effectively with branch leadership.
Travel regularly throughout the Chicago suburban area to conduct site visits and provide operational oversight.