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Sr. Twilio Technical Architect

Perficient•United States,
•$133,600 - $173,600

About The Position

The Senior Twilio Technical Architect provides technology direction, ensures project implementation compliance, and uses technology research to innovate, integrate, and manage technology solutions. The role identifies best-fit architectural solutions for one or more projects and contributes to high-quality implementations, sales pursuits, and client business needs. As part of the Business Unit Leadership team, the architect may mentor junior architects and development team members. This is a hands-on role that includes application development. The architect owns technology architecture areas, provides designs and roadmaps, leads architecture projects, and works with product owners, business analysts, clients, and cross-functional teams to design, develop, test, and release capabilities. The position supports Agile Scrum teams from planning and scoping through continuous delivery to production, develops proofs of concept, and helps resolve technical dependencies, issues, and risks with offshore teams and clients. It also calls for broad technical leadership, stakeholder engagement, strategic direction, and mentoring across teams.

Requirements

  • 10–15 years of professional experience.
  • At least 5 years of Twilio/CCaaS experience.
  • Experience with Twilio Flex.
  • At least five Twilio project implementations covering discovery, design, implementation, and optimization.
  • At least 5 years of experience in a professional services company, consulting firm, or agency.
  • Strong AWS services experience.
  • Application development experience with React, Redux, and Node.js.
  • Leadership and team management experience, including strategic planning and oversight.
  • Understanding of delivery methodology and ability to lead teams in implementing solutions according to design and architecture.
  • Experience with project and solution estimation and team structure definition.
  • Experience defining new architectures and independently driving projects from an architectural standpoint.
  • Experience leading customer workshops on technology trends and best practices.
  • Track record of leadership roles delivering solutions within defined timeframes.
  • Success performing work and managing complex and/or large consulting projects.
  • Proficiency in authoring, editing, and presenting technical documents.
  • Ability to elicit requirements and communicate clearly with technical and non-technical individuals and project teams.
  • Excellent written and oral communication skills.
  • Experience working with globally distributed teams and managing offshore teams.
  • Experience working on multiple concurrent projects and leading internal initiatives.
  • Excellent problem-solving skills; ability to work independently and self-direct.
  • Bachelor’s degree in Computer Science or a related field.
  • Must be open to travel.

Nice To Haves

  • TypeScript development experience.
  • Master’s degree in Computer Science or a related field.
  • Desire to mentor younger team members and develop their skills.

Responsibilities

  • Own and drive forward specific areas of technology architecture.
  • Provide architectural designs, assessments, strategies, and roadmaps for project execution teams and technology domains.
  • Lead architecture projects and collaborate with Product Owners, Business Analysts, and cross-functional teams to architect, design, develop, test, and release features.
  • Perform hands-on development, including applications using React, Redux, and Node.js.
  • Estimate projects and solutions and define team structures.
  • Develop proof-of-concept projects to validate architectures and solutions.
  • Support multiple Agile Scrum teams with planning, scoping, and technical solutions for new product capabilities through continuous delivery to production.
  • Liaise with offshore teams and clients to resolve technical dependencies, issues, and risks.
  • Mentor teams and provide architectural guidance for application development.
  • Drive shared vision, practices, and capabilities across teams.
  • Engage business stakeholders to understand required capabilities and integrate business knowledge with technical solutions.
  • Work with Technical Architects and technical staff to determine appropriate technical strategies and designs.
  • Provide broad solutions technical leadership, influence technical direction beyond the immediate team, and drive change.

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