Domain Principal Architect (Remote)

CareFirst•Reston, VA

7d•$155,600 - $278,135•Remote

About The Position

The Domain Principal Architect drives enterprise optimization for the ServiceNow domain by translating business needs into architectural solutions that meet performance, reliability, and security expectations. The role establishes and governs the architectural vision, principles, standards, roadmaps, and reference architectures for the ServiceNow platform and associated capabilities, aligning platform decisions with enterprise architecture, cybersecurity, data governance, regulatory obligations, and business objectives. The architect owns the ServiceNow domain architecture and target-state vision, providing leadership across ServiceNow products, integrations, workflows, portals, automation, and platform extensibility. The role oversees platform scalability, performance, resiliency, security, maintainability, upgrades, release adoption, application rationalization, instance and environment strategy, and lifecycle management. It also provides strategic guidance on platform investment planning, modernization, technical debt, and multi-year roadmaps. The position partners with business and technical stakeholders, platform engineering and operations teams, cybersecurity, infrastructure, vendors, and other architecture domains. It serves as the senior architectural advisor for ServiceNow-related investments and technology decisions, leads governance and design reviews, and promotes reusable patterns, implementation standards, and operational excellence.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field; alternatively, an additional four years of relevant work experience in addition to the required work experience.
10 years of experience in an architecture domain.
Certified System Architect certification upon hire.
Certified System Administrator certification required within 12 months of hire.
Experience in solution architecture, application architecture, platform architecture, or related work, including significant ServiceNow platform experience.
Experience designing, implementing, governing, and supporting complex ServiceNow solutions across multiple functional domains and organizational stakeholders.
Expertise with domain-related architecture frameworks, methods, and tools.
Ability to motivate and influence others to meet project objectives in a timely manner.
Ability to collaborate with stakeholders to develop high-quality solutions.
Ability to coach, delegate, and develop architects and engineers.
Ability to manage cross-domain architecture solutions and issues.
Effective organizational, interpersonal and relationship-management, analytical, written and verbal communication, and collaboration skills.
Expertise in ServiceNow platform architecture and ecosystem, application portfolio, and platform governance.
Knowledge of enterprise integration architecture and API strategy; cloud architecture and SaaS platform governance; data architecture, data governance, and information management; cybersecurity architecture, access controls, and regulatory compliance; and platform modernization, technical debt management, and lifecycle planning.
Architectural leadership across large-scale enterprise transformation initiatives.
Ability to communicate complex technical concepts to executive and non-technical audiences.
Must be eligible to work in the U.S. without sponsorship.

Nice To Haves

Advanced degree.
ServiceNow Certified Technical Architect (CTA) certification.
ServiceNow Certified Master Architect (CMA) certification.
ServiceNow Certified Application Developer (CAD) certification.
ServiceNow Certified Implementation Specialist certifications.
Experience with enterprise architecture frameworks such as TOGAF, ArchiMate, or equivalent methodologies.
TOGAF or equivalent Enterprise Architecture certification.

Responsibilities

Lead preparation of domain architecture viewpoints and models that depict current, target, and interim states; analyze current-state pain points and opportunities.
Lead architecture modeling and analysis addressing organizational needs, system and information requirements, functional and non-functional needs, performance, security, and regulatory obligations.
Create and use architecture patterns aligned with IT strategies and reference architectures; ensure alignment and integration across architecture domains and traceability to business needs and solution building blocks.
Extend and enhance domain architecture strategies, standards, and guidelines, and identify and support the development of reusable domain patterns.
Define and maintain the ServiceNow domain architecture roadmap, including platform capabilities, application portfolio strategy, data architecture, integration patterns, security architecture, and technical debt management.
Establish ServiceNow reference architectures, design patterns, architecture guardrails, and platform standards to promote consistency, scalability, maintainability, and reuse.
Ensure architectural alignment across ServiceNow products and capabilities, including ITSM, ITOM, ITAM, SecOps, Risk, HRSD, CSM, portal technologies, IntegrationHub, Automation Engine, AI capabilities, and custom scoped applications.
Lead the design, engineering, and implementation of reusable assets for solutions and collaborate through implementation.
Lead peer reviews, represent the architecture domain in Architecture Review Board briefings, and oversee accurate, accessible architecture repository work products.
Address stakeholder feedback and ensure regulatory and compliance issues are addressed in solutions.
Lead architectural reviews for ServiceNow initiatives and serve as the primary architectural authority for complex platform decisions.
Oversee platform upgrades, release planning, application rationalization, instance strategy, environment management, and platform lifecycle management.
Ensure solution designs balance business value, user experience, security, technical sustainability, supportability, and total cost of ownership.
Collaborate with business and technical teams, stakeholders, and partners to understand needs, maximize architecture impact, and address technical limitations.
Lead evaluation and selection of solution and product designs aligned with IT and domain strategies, standards, and guidelines.
Partner with business stakeholders, product owners, platform owners, engineering teams, cybersecurity teams, infrastructure teams, and vendors to define ServiceNow capabilities and solution strategies.
Facilitate architecture reviews, design workshops, governance boards, and strategic planning sessions related to ServiceNow capabilities and investments.
Research emerging domain trends and evaluate new ServiceNow capabilities, including AI, machine learning, workflow automation, digital experience technologies, virtual agents, process mining, observability, and platform innovations.
Assess ServiceNow releases and features for organizational applicability and develop adoption roadmaps where appropriate.
Lead vendor evaluations and selection for domain-specific tooling; represent the architecture domain in RFIs/RFPs and vendor proposal evaluation and scoring.
Maintain architectural oversight of ServiceNow licensing strategy, implementation partners, managed service providers, and third-party integrations.
Lead development and enhancement of architecture domain methods and tools, and integrate domain processes and deliverables with other architecture domains and SDLC disciplines.
Lead development of domain-related communications and educational materials for stakeholders and architecture and SDLC partners.
Establish and maintain ServiceNow architecture governance processes, technical standards, design review procedures, architecture decision records, and platform documentation practices.
Develop architecture playbooks, reusable patterns, implementation standards, and best practices for platform engineering teams.
Lead domain assessments of complex proposed projects for architecture impacts, annual planning, resource estimation, and alignment with IT strategy and enterprise architecture.
Provide input to project, product, and enterprise technology roadmaps and report on architecture-domain progress, issues, and opportunities.
Provide architectural guidance for platform investment planning, capability maturity assessments, modernization, and multi-year technology roadmaps.
Identify platform risks, architectural constraints, technical debt, and optimization opportunities, and recommend remediation strategies.
Define ServiceNow platform architecture principles, standards, and governance processes; oversee platform scalability, performance, resiliency, security, and maintainability.
Establish enterprise integration architecture standards for ServiceNow and connected platforms, and define ServiceNow data architecture, retention strategies, and data governance controls.
Review and approve significant customizations, scoped applications, integrations, and platform extensions.
Partner with platform engineering and operations teams to ensure architectural compliance and operational excellence.
Provide strategic guidance on upgrades, release adoption, technical debt reduction, and platform modernization initiatives.
Serve as the senior architectural advisor for ServiceNow-related investments and technology decisions.
Motivate and influence others, collaborate with stakeholders, coach and develop architects and engineers, and manage cross-domain architecture solutions and issues.
Communicate complex technical concepts to executive and non-technical audiences.