Analyst Jobs

About The Position

Requirements

• Associates or Bachelors degree in Information Technology or related field, or equivalent experience.
• Basic understanding of Windows and/or macOS environments.
• Familiarity with Microsoft 365, Active Directory, and ticketing systems.
• Strong problem solving and communication skills.
• Ability to work under pressure and in time-sensitive situations.
• Ability to work non-traditional hours including nights, weekends, and holidays as needed.

Nice To Haves

• Exposure to networking concepts (DNS, DHCP, TCP/IP) preferred.
• Experience supporting mobile devices (iOS/Android) preferred.

Responsibilities

• Provide support for desktops, laptops, mobile devices, printers and standard applications.
• Respond to and resolve help desk tickets in a timely manner, both remotely and on-site.
• Support game-day technology operations, ensuring systems are functioning before, during, and after events.
• Troubleshoot issues related to Wi-Fi connectivity, VPN access, and user account management.
• Assist with onboarding/offboarding processes, including device setup and access provisioning.
• Escalate complex technical issues to senior IT staff as needed.
• Maintain accurate documentation of incidents, resolutions, and IT assists.
• Participate in system updates, patching and routing maintenance tasks.
• Maintains upmost confidentiality.
• Other duties as assigned.

Benefits

• Comprehensive and affordable medical plans
• Supplemental vision care
• Dental care
• Life insurance coverage
• Fully paid, short and long-term disability and life insurance coverage
• 401(k) with employer matching
• Annual discretionary defined employer contributions
• Generous paid time off including vacation, sick, volunteer time, and diversity awareness days
• Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
• Annual Health & Wellness fair
• Monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
• Many annual social events for employees and their families to enjoy, including various holiday parties and activities.
• DEI committee with annual initiatives
• ERG (Employee Resource Groups)
• Community Volunteer opportunities