Senior Analyst - Product Management

American Express•New York, NY

15h•$78,000 - $124,750•Hybrid

About The Position

The Team: In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs. Accelerating growth across our Cobrand portfolios is central to our enterprise strategy—expanding customer relevance, deepening loyalty, diversifying revenue streams, and delivering sustainable top-line growth. The Cobrand organization within the U.S. Consumer Services Group leads the strategy and management of our Cobrand partner relationships and Cobranded credit card solutions, integrating product innovation, portfolio strategy, P&L management, customer experiences, and operational excellence to strengthen loyalty and enhance our competitive position. The Delta Cobrand Product Management team is responsible for shaping and executing the long-term strategy of one of our most significant strategic partnerships. The team drives the portfolio vision, value proposition design, financial performance, and innovation—ensuring we deliver differentiated, customer-centric products that drive acquisition, increase engagement, and create mutual value for both organizations. About the Role: This Senior Analyst will be responsible for driving high-priority portfolio operations and partner-facing workstreams that will enable growth for the Delta Cobrand portfolio. This is a highly visible role, with responsibilities spanning across the end-to-end product management lifecycle, inclusive of program reporting, competitive insights, benefit management, invoicing, and operational risk management. The Senior Analyst will play a critical role in strengthening operational rigor, surfacing insights that inform product decisions, and helping advance the long-term growth strategy for the portfolio. This individual will partner closely with Finance, Analytics, Control Management and Compliance teams, while supporting ongoing engagement with Delta counterparts. This impactful role is for someone who wants to gain experience in product management and exposure to the P/L. The ideal candidate is intellectually curious, comfortable operating across ambiguity, and energized by working at the intersection of product strategy, partner management, and execution. A successful candidate is someone who can connect day-to-day operational details to broader portfolio priorities, helping the team identify opportunities to improve customer experience, strengthen controls, and unlock growth.

Requirements

2 years of work experience in a product or partner management role preferred
Demonstrated ability to assess business needs, identify solutions, and implement them seamlessly
Proven track record to spearhead workstreams autonomously and drive completion across teams at all levels
Strong organization, communication, and project management skills
Ability to build and influence positive relationships with internal and external stakeholders, and with a strong executive presence
Experience with distilling complex information into clear, compelling narratives for senior leadership and partners, Executive-level presentations and briefing materials
Comfort with data to synthesize from multiple sources into actionable insights to inform strategy
Quick learner of proprietary systems and processes with impeccable attention to detail
Learning agility and flexible style – ability to handle changing priorities and a broad variety of projects
Strong collaborator and team player with excellent interpersonal skills and willingness to support projects beyond immediate job scope
Positive attitude, proactive work style, and customer / partner first mindset
Passion for travel
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

Partner cross-functionally with Finance, Analytics, Control Management, Compliance, and Delta partners to move initiatives forward
Responsible for day-to-day key partner and product operations, including but not limited to reporting, invoicing, and insights
Deliver and synthesize insights and analyses through competitive research and trends to inform product improvements and leadership decision making
Contribute innovative ideas that elevate and influence the broader portfolio and strategy
Support benefit management across the product lifecycle, including monitoring performance, coordinating with stakeholders to resolve issues, and ensuring benefit delivery is compliant and aligned to the intended customer experience
Monitor Operational Risk Events and Issues Management through escalations, identifying root causes, and drive remediation efforts for risk mitigation
Serve as control management lead by creating and performing control testing, smart monitoring, and mitigating customer or operational issues

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities