Help Desk Analyst

Buffalo Sabres•Buffalo, NY

16h•$22 - $23•Onsite

About The Position

The Help Desk Analyst provides first-line technical support to front office staff and game-day operations. This role is responsible for troubleshooting hardware, software, and network issues in a fast-paced, high-availability sports environment where uptime is critical.

Requirements

Associates or Bachelors degree in Information Technology or related field, or equivalent experience.
Basic understanding of Windows and/or macOS environments.
Familiarity with Microsoft 365, Active Directory, and ticketing systems.
Strong problem solving and communication skills.
Ability to work under pressure and in time-sensitive situations.
Ability to work non-traditional hours including nights, weekends, and holidays as needed.

Nice To Haves

Exposure to networking concepts (DNS, DHCP, TCP/IP) preferred.
Experience supporting mobile devices (iOS/Android) preferred.

Responsibilities

Provide support for desktops, laptops, mobile devices, printers and standard applications.
Respond to and resolve help desk tickets in a timely manner, both remotely and on-site.
Support game-day technology operations, ensuring systems are functioning before, during, and after events.
Troubleshoot issues related to Wi-Fi connectivity, VPN access, and user account management.
Assist with onboarding/offboarding processes, including device setup and access provisioning.
Escalate complex technical issues to senior IT staff as needed.
Maintain accurate documentation of incidents, resolutions, and IT assists.
Participate in system updates, patching and routing maintenance tasks.
Maintains upmost confidentiality.
Other duties as assigned.

Benefits

Comprehensive and affordable medical plans
Supplemental vision care
Dental care
Life insurance coverage
Fully paid, short and long-term disability and life insurance coverage
401(k) with employer matching
Annual discretionary defined employer contributions
Generous paid time off including vacation, sick, volunteer time, and diversity awareness days
Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
Annual Health & Wellness fair
Monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
Many annual social events for employees and their families to enjoy, including various holiday parties and activities.
DEI committee with annual initiatives
ERG (Employee Resource Groups)
Community Volunteer opportunities