Help Desk Analyst

TEKsystems•Greensboro, NC

2d•$17 - $18•Onsite

About The Position

Our client is seeking a help desk analyst to provide IT support to end users across North America. This position will be onsite 5 days a week in the Greensboro location. The Application Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes and tools to achieve the end results.

Requirements

Proven Experience in a customer Service or technical support role
Excellent Customer service skills
Excellent written and oral communication skills
Strong organizational skills
Strong interpersonal skills
Strong analytical ability to troubleshoot complex problems
Solid Microsoft environment knowledge
Solid understanding of TCP/IP and networking principles

Nice To Haves

Desire to learn and be part of a team

Responsibilities

Diagnose and resolve technical issues for products and services.
Deliver prompt, professional support to customers through phone, email, and chat.
Guide customers through step-by-step solutions to address their concerns.
Escalate advanced or specialized issues to the appropriate support teams.
Record all customer interactions, troubleshooting steps, and resolutions in the help desk system.
Conduct follow-ups to confirm full resolution and customer satisfaction.