Analyst 1 Jobs

About The Position

Requirements

• Associates Degree related to Information Technology
• 1 Year of Experience in Similar role in place of Associate Degree
• Basic knowledge of Microsoft Windows desktop operating systems
• Basic knowledge of Microsoft Office Suite
• Basic knowledge of computer hardware and software
• Basic knowledge of networking design and terminology

Responsibilities

• Responsible incident reporting through telephone calls, chat, email, or in person
• Responsible for creating incident tickets for each new incident reported to the service desk
• Perform initial triage and diagnostic troubleshooting to determine cause and remediate if possible
• Escalate incident tickets to support after initial triage has been completed and basic diagnostic information has been assembled and documented in the incident ticket
• Prioritize and schedule incident resolution with end users when required
• Provide support through end user education for the operation of technology including computers, printers, fax machines, smartphones, tablets, and video conferencing equipment
• Test and validate fixes for reported issues to ensure problem resolution
• Perform post resolution follow-ups to ensure end-user satisfaction
• Utilizes various diagnostic tools to perform troubleshooting including: SysInternals Suite, Event Viewer, Resource Monitor, and Task Manager
• Access system, driver, and application updates through various resources including the internet
• Perform setup, configuration, and asset tagging of all End User Devices
• Perform preventative maintenance including checking and cleaning end user devices when needed and during the off-season period
• Maintain working knowledge of trends and best practices in regards to desktop and Laptop PC hardware and software
• Maintain list of hardware and software support contact information

Benefits

• Competitive compensation aligned with industry standards
• Employer Paid Medical Plan with HRA contribution (eligibility requirements)
• Dental, Vision, and Life Insurance
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• Company-paid short and long-term disability coverage
• Paid parental leave
• Generous PTO and paid holidays
• Profit sharing
• Robust Walbec training and professional development program
• Ongoing career growth opportunities