IT Technical Analyst 1
About The Position
Temple University's Information Technology Services Department is searching for an IT Technical Analyst 1 to join the Administrative Applications and Data Support team. The incumbent will work on mission-critical enterprise applications, including those for Continuing Education and the ERP Document Management tool, supporting faculty, staff, and students. This role involves close collaboration with the University's Collaboration Center for stakeholders, subject matter experts, and end users, as well as working with application vendors, infrastructure teams, and DBAs. The position is responsible for gathering requirements, data analysis, and supporting development changes to improve business processes. The role requires proficiency in SQL against an Oracle database and light development using Python, JavaScript, HTML, or similar tools. The applications are hosted across on-premises data centers and cloud environments. For on-prem applications, the individual will assist in maintaining and upgrading Windows and Linux Operating Systems. Other duties as assigned.
Requirements
- Bachelor’s degree in Computer Science, Computer Technology, or related field
- At least 2 years of IT related experience
- Experience with SQL, HTML, CSS, JavaScript frameworks, and Microsoft Power Apps
- Experience with using Microsoft SQL Server, Oracle, PostgreSQL, or similar database technologies
- Experience developing with Python or similar tools
- Ability to utilize critical thinking to assist with a solution to solve problems
- Familiarity with Outlook, Teams, Word, Excel, OneDrive, and SharePoint
- Ability to solve problems to find logical fixes using the tools available
- Strong Communication skills are needed to interact with the users and other team members
- An equivalent combination of education and experience may be considered.
Nice To Haves
- Familiarity with Higher Education application support/development
Responsibilities
- Gathering requirements
- Data analysis
- Supporting development changes to improve business processes
- Using SQL against an Oracle database
- Light development using Python, JavaScript, HTML or other similar tools
- Managing applications hosted across on-premises data centers and cloud environments
- Working with the team to maintain and upgrade Windows and Linux Operating Systems for on-prem applications
- Performing other duties as assigned
- Creating, updating, prioritizing, documenting, and closing support tickets
- Navigating Windows Server and Linux servers operating systems to support application servers
- Installing, configuring, upgrading and troubleshooting applications
- Basic understanding of user accounts, password resets, permissions, groups, and account management
Benefits
- A hybrid work schedule
- Full medical, dental, vision coverage
- Paid time off
- 9 Federally Observed Paid Holidays
- 3 Personal Days
- Tuition remission
- A generous retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
