IT Technical Support Analyst 1-3 (CPG)

State of Louisiana • Baton Rouge, LA

15h

About The Position

This position executes complex tasks in the design, development, installation, configuration, maintenance, and troubleshooting of all LSBN operating systems and software applications. The incumbent will help develop strategies to maintain, monitor, and support a wide range of computer systems and databases. The role aims to safeguard the life and health of the citizens of Louisiana by assuring persons practicing as Registered Nurses and Advanced Practice Registered Nurses are competent and safe.

Requirements

• Three years of experience in information technology; OR Six years of full-time work experience in any field plus one year of experience in information technology; OR An associate's degree in information technology plus one year of experience in information technology; OR A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Nice To Haves

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Innovation: The ability to generate, share, and apply original ideas to improve outcomes, solve problems, or create new value.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.
• Managing Systems: The ability to influence how people, processes, tools, and technology interact as an integrated system to support teams and achieve organizational outcomes.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.
• Testing and Troubleshooting: The ability to systematically analyze, diagnose, and resolve problems that arise within a system, device, or software.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Responsibilities

• Executes complex tasks in the design, development, installation, configuration, maintenance, and troubleshooting of all LSBN operating systems and software applications.
• Helps develop strategies to maintain, monitor, and support a wide range of computer systems and databases.
• Executes complex tasks in the design, development, installation, migration, modifying, troubleshooting, testing, and maintenance of database management system (DBMS) software.
• Provides specialized support for applications staff by management of database environment and establishment of database standards and policies.
• Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.
• Performs configuration, troubleshooting, etc. using standardized and non-standardized procedures for information technology hardware and/or software.
• Facilitates complex tasks in design, development, installation, customization, testing, maintaining, documenting, and troubleshooting of computer operating systems, and vendor-supplied software applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level