IT Technical Support Analyst

Fastenal•West Chester, OH

1d•Onsite

About The Position

Working as a Full-time IT Technical Support Analyst, you will provide technical support for Fastenal's support teams, Operations and Fulfillment systems. You will be an intricate part of the day-to-day business. You will assist employees by supporting FMI Technology Hardware & applications and their associated process flows throughout the various IT systems. You will use your knowledge and expertise to make recommendations for operational and support excellence. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

Requirements

18 years of age or older
Possess or working toward a degree in Information Technology, Math, Statistics, Data Science, Actuarial Science, Industrial Engineering, Process Engineering OR possess IT work experience OR Fastenal work experience
Excellent written and oral communication skills, especially via telephone and email
Proficient computer skills
Demonstrate strong math aptitude, attention to detail and sense of urgency
Highly motivated, self directed and customer service oriented
Demonstrate strong organization, planning and prioritizing abilities
Exhibit strong problem solving, deductive reasoning and decision making skills
Willingness to travel
Pass the required drug screen and background check (applicable in the US, Puerto Rico and Guam ONLY)

Nice To Haves

Possess 3 years of IT related work experience
Prior customer service experience
Knowledge of programming languages and SQL

Responsibilities

Providing technical support, expertise, and fluidity for the various FMI Technology hardware applications and systems through service tickets, phone calls, and emails
Troubleshooting processes and debugging user interface (UI) applications, hardware and system integrations
Creating and maintaining a variety of queries and technical documentation
Determining the root cause of various hardware, software, application and database sync problems
Collaborating with other IT teams across a wide variety of systems
Providing technical support for level one support teams within the company
Providing 24x7 support on critical systems in an on-call rotation