IT Technical Support Analyst I

Tecomet, Inc • Kenosha, WI

8h • Onsite

About The Position

The IT Technical Support Analyst I provide technical support and assistance to customers, whether on the phone, via remote app, or in person. Their primary responsibility is to ensure a user’s overall satisfaction. This person will ensure computer related functions within the company are operating on a 24-hour basis, to provide adequate training to meet the daily operating needs of the company as well as long term needs within computer related and manufacturing technologies. The IT Technical Support Analyst I will administer all computer systems, manufacturing integration, and data communication activities. Also, they will ensure that adequate internal controls are in place.

Requirements

• Computer hardware and setup
• ServiceDesk operations
• Operating systems such as Microsoft Windows, Server, and Hypervisors
• Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution
• Multi-factor authentication
• Scheduling work to achieve goals
• Customer focused environment
• Operating system management
• Data processing
• Strong organizational skills
• Verbal and written communication and listening skills
• Problem solving and evaluation
• Process improvement
• Good communication skills
• Good interpersonal skills
• Analyze communications
• Be flexible to adapt to changes in the marketplace
• Improve process of information flow
• Problem solver
• Prioritize and multitask
• Keep current in changing work methods
• Maximize opportunities for the business
• Meet goals and objectives set for department

Nice To Haves

• Working toward an Associate’s Degree in Computer Studies and/or various computer certifications.

Responsibilities

• Provides quick response time to analyze problems and provide customer support.
• Troubleshoots system management to maximize computer time.
• Installs software/hardware to empower users to better accomplish their jobs.
• Simplifies operational practices to remove non-value-added steps.
• Ensures that the communication system is secure.
• Ensures software and systems are available to quickly get users onto the network.
• Maintains Information Technology systems documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree