Client Solutions and Billing Analyst 1 (Entry Level)

Flagger Force, LLC • Swatara Township, PA

26d

About The Position

The Client Solutions & Billing Analyst I supports the order-to-cash process by preparing, validating, and submitting client invoices while assisting with collections and reconciliation activities. This entry-level position focuses on learning billing systems, policies, and client requirements, ensuring invoices are processed accurately and on schedule under close supervision.

Requirements

• Basic proficiency in Excel, including: Sorting and filtering data, Basic formulas (SUM, AVERAGE, IF), Formatting for readability & accuracy
• Ability to learn more advanced functions over time (XLOOKUP, pivot tables, conditional formatting).
• Ability to navigate ERP systems with training.
• Basic understanding of how billing data flows from timesheets to invoices.
• Comfort switching between client-specific billing portals and internal systems.
• Ability to troubleshoot simple data entry or system errors with guidance.
• Strong attention to detail when entering or reviewing: Work order numbers, Dates and times, Employee names, Billing rates, Signature or documentation completeness
• Ability to spot inconsistencies in simple datasets (e.g., missing signatures, mismatched dates, incorrect quantities).
• Consistent organization of: Timesheet support files, Client reports, Billing backup documentation
• Ability to maintain clean audit trails for each invoice/billing cycle.
• Basic understanding of: Billing policies, Client-specific billing requirements, AR and collections concepts
• Ability to follow step-by-step billing procedures accurately.
• Comfort learning new: Billing systems, Client platforms, Internal workflows, Data validation tools
• Ability to adapt as processes evolve or new clients are onboarded.
• Clear and professional communication with: Internal teams, Field Operations, Payroll
• Ability to draft simple, factual explanations of discrepancies.
• Willingness to participate in client meetings as an observer and eventual contributor.
• Reliable execution of weekly billing responsibilities under supervision.
• Consistently meets deadlines and communicates proactively if delays arise.
• Takes ownership of assigned tasks and follows through until completion.
• Eager to: Learn new systems, Understand client requirements, Absorb feedback from senior staff
• Demonstrates curiosity about how the order-to-cash cycle works.
• Uses available resources (billing policies, training materials, peers) to solve straightforward issues.
• Asks clarifying questions when encountering something unfamiliar.
• Demonstrates logical thinking when asked to research discrepancies.
• Works respectfully and effectively with members of: Payroll/Finance, Operations, Field Operations
• Maintains a positive attitude and supports a collaborative department culture.
• Keeps billing folders and documentation structured and up-to-date.
• Manages multiple small tasks in parallel during weekly billing windows.
• Prioritizes accuracy in a deadline-driven environment.
• Willing to adjust to: Client changes, New billing templates, Updated internal processes
• Can handle evolving expectations as they gain experience.
• Demonstrates professional courtesy when interacting with external partners.
• Understands that responsiveness and accuracy impact client trust.
• Builds confidence with internal teams through reliability and clear communication
• 0–1 years of relevant experience (billing, AR, finance, or client operations).
• Strong Excel and data management skills; attention to detail essential.
• Excellent communication and problem-solving skills.

Responsibilities

• Prepare and enter client invoices and credit memos using internal and client-based systems; ensure accuracy and timeliness of weekly submissions.
• Support client correspondence regarding invoice questions; collaborate with Payroll, Field Operations, and Operations to collect missing or corrected data. Attend client meetings as needed.
• Run basic billing reports and reconcile data to confirm completeness before submission.
• Assist in identifying and resolving simple billing discrepancies such as missing signatures, incorrect work order numbers, or data mismatches.
• Help monitor aging receivables and document client follow-ups.
• Apply established billing and collections policies consistently and escalate exceptions when needed.
• Participate in training, department meetings, and process improvement discussions to build knowledge of revenue operations and client accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level