This position is within the Taxpayer Services, CARE-Customer Assistance, Relationship and Education - Operations and Training, Technology Applications Group. The role involves preparing final reports on identified issues, interpreting and coordinating analytical reviews of new policies, procedures, and program requirements, and applying newly developed or revised policies and procedures for field operations. The incumbent will independently study problems facing operating unit functions, requiring coordination with external activities and the identification of new work methods. This necessitates analytical, technical, and process analysis skills. The role also involves analyzing assigned program areas to discern trends, consolidating report data to measure effectiveness against baselines and strategic initiatives, and applying oral communication skills to present plans and proposals. Additionally, the position requires gathering and consolidating technical data, making recommendations to management, writing comprehensive reports, disseminating policy information, and developing functional training plans.
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Job Type
Full-time
Career Level
Mid Level