About The Position

This is a temporary position not to exceed 1 year, with the possibility of extension up to 3 years, and may be made permanent. The position is within the Taxpayer Services division, specifically in the CARE-Customer Assistance, Relationship and Education - Field Assistance unit. The role involves performing or assisting in basic operational reviews, preparing program evaluations, and providing guidelines on the effectiveness of assigned program operations in meeting goals. It also includes providing input on program staffing and improvements to methods, procedures, and techniques to enhance efficiency.

Requirements

  • Must have at least one (1) year of specialized experience equivalent to the next lower level (GS-07) that demonstrated analytical and evaluative methods and techniques for resolving clearly defined problems or issues and accomplishment working with functional programs, operations and processes.
  • Experience must be sufficient to provide input on program staffing, changes in methods, procedures and techniques to improve baseline measures and organizational efficiency as well as, performing basic operational reviews, preparing program evaluations, reports and recommendations and providing guidelines pertaining to effectively meeting goals and objectives.
  • Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate (Time After Competitive Appointment - TACA).
  • For positions above GS-05, applicants must meet applicable time-in-grade requirements (one year at the next lower grade level).

Nice To Haves

  • Master's or equivalent graduate degree in any field of study that demonstrates the knowledge, skills, and abilities necessary to do the work.
  • Two (2) full years of progressively higher-level graduate education leading to any field of study that demonstrates the knowledge, skills, and abilities necessary to do the work.
  • LL.B. or J.D., if related.
  • A combination of experience and education equivalent to the amount required.

Responsibilities

  • Performs or assists in performing basic operational reviews.
  • Prepares or assists in preparing program evaluations on a part or parts of an organization or a clearly defined process.
  • Provides guidelines pertaining to the effectiveness of the assigned portion of line program operations in meeting established goals and objectives.
  • Provides input on program staffing, changes in methods, procedures and techniques to improve baseline measures and employee/organizational efficiency for assigned functions.
  • Performs other duties as assigned.

Benefits

  • Comprehensive benefits package
  • Access to a range of benefits designed to make a federal career rewarding
  • Eligibility for benefits depends on the type of position and whether it is full-time, part-time or intermittent.
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