Admission Counselor Jobs

About The Position

Requirements

• A valid State of Pennsylvania Nursing (RN) (Registered Nurse) License, Master’s degree in Counseling, Psychology or Human Services field, or Masters in Social Work.
• Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.

Nice To Haves

• Previous psychiatric, behavioral or mental health experience is helpful but not required.

Responsibilities

• Answers telephone using the appropriate greeting and attempts to obtain all pertinent clinical, demographic and insurance information from the caller to determine caller’s needs. Keeps aware of calls waiting in the queue which require immediate attention.
• Performs telephonic risk screening to determine level of suicidality/homicidality with caller in crisis.
• Demonstrates knowledge of admission criteria for inpatient and outpatient levels of care and is able to determine appropriate service recommendations for each individual. Provides referral recommendations to appropriate resources whenever a caller is not appropriate for Lancaster Behavioral Health Hospital services.
• Interfaces with insurance companies to obtain and/or verify eligibility and authorizations for services and relays information to the UR Department via the admission billing packet.
• Conducts walk-in and scheduled assessments, coordinates with the reviewing psychiatrist, and makes appropriate clinical recommendations for the individual seeking care. Conducts assessments for pre-accepted patient transfers (direct admits) coming from hospitals and other approved referral sources.

Benefits

• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Robust tuition reimbursement
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries!