Admission Counselor- Online and Graduate

Concordia University Wisconsin/Ann Arbor•Mequon, WI

About The Position

Concordia University Ann Arbor seeks a full-time, exempt Online and Graduate Admission Counselor to recruit and support admissions for online undergraduate and graduate learners in virtual and online programs. The counselor guides prospective students from initial inquiry through enrollment, develops outreach plans, provides information about academic programs, and represents Concordia University Wisconsin and Ann Arbor to prospective students and partner organizations. The role works collaboratively with program directors, faculty, students, and staff, and reports to the Director of Online and Graduate Admissions. This is not a fully remote position; the employee must be able to come into the office and attend events representing CUWAA. Some evening and weekend work and overnight travel may be required.

Requirements

Bachelor's degree at minimum.
Three to five years of professional work experience in academic admissions, marketing, or sales.
Excellent written and oral communication skills, especially public speaking.
Exceptional phone, text, and email skills, and comfort handling a large volume of inbound and outbound communications.
Understanding of university admissions processes and requirements, university programs, majors, courses, developments in education, and financial aid.
Experience with admissions CRM software, including SLATE and Banner.
Ability to work independently, maintain a schedule, and contribute as an integral member of the admissions team.
Knowledge and skill in marketing and advertising.
Knowledge and skill using computers and software common to academic and office settings, including Outlook, Excel, and Word.
Ability to work some weekends and evenings; overnight travel may be required.
Ability to come into the office and attend events representing CUWAA; this is not a fully remote position.
Access to a personal automobile.
Support for the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS).

Nice To Haves

Master's degree or pursuit of a master's degree.

Responsibilities

Recruit, follow up with, and facilitate admissions for students from initial inquiry through enrollment.
Develop an annual recruitment and outreach plan with institutional partners to leverage partnership opportunities for new enrollment.
Engage prospective students by phone, email, text, Zoom, or in-person appointments to discuss and identify academic programs available in fully online or virtual formats.
Represent Concordia University Wisconsin and Ann Arbor at college fairs, technical colleges, and corporate events interested in higher education partnerships.
Facilitate weekly team meetings when requested; represent admissions at departmental meetings and on special project teams as directed by the Director.
Participate in annual recruitment for post-traditional and graduate admissions and identify new recruitment markets and trends.
Prepare statistical reports or queries and other requested reports, correspondence, and surveys.
Provide excellent customer service and an exceptional student experience to increase awareness of CUWAA programs internally and externally.
Assist with technology-related initiatives, such as webinars and online information sessions.
Work collaboratively with program directors, faculty, students, and staff.
Perform other related duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
Disability and Survivor Plan
Retirement Pension Plan
Retirement 403(b) Savings Plan
Basic Life and Supplemental Life Insurance
Accidental Death and Dismemberment Coverage
Critical Illness and Accident Insurance
Tuition waiver benefits for employees and their qualified dependents