Administrative Assistant Jobs

About The Position

Requirements

• Minimum of one year of previous experience as a Medical Administrative Assistant/Secretary in a healthcare practice (therapy/rehab dept, physicians practice or other clinic environment).
• Excellent communication, organization and multitasking skills.
• Proficient in EMR systems, scheduling software.
• Strong attention to detail.
• Ability to work as team member in a fast-paced, patient focused environment.
• High school diploma or equivalent.

Nice To Haves

• Knowledge of insurance processes, benefit verification, and therapy authorization requirements strongly preferred.
• Knowledge of medical terminology, understanding of rehab services strongly preferred.
• Previous experience scheduling patient appointments and managing high call volume.
• Experience with verifying insurance eligibility, obtaining authorizations, or handling referrals.
• Strong customer service skills, active listening, and problem-solving skills.
• Ability to multitask, prioritize effectively, and work efficiently in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for patients seeking Rehab Services (Physical, Occupational, and Speech Therapy).
• Deliver excellent customer service by professionally handling incoming calls.
• Schedule appointments.
• Address patient inquiries.
• Obtain and verify insurance authorizations.
• Support and collaborate with the clinical therapist team.
• Ensure a positive patient experience.
• Maintain accuracy, confidentiality, and efficiency in a fast-paced therapy environment.

Benefits

• healthcare/dental/vision
• retirement