Administrative Assistant

Infucare Rx on behalf of itself and its subsidiaries•Pine Brook, NJ

10d•Onsite

About The Position

InfuCare Rx is a leading home infusion provider accredited by URAC and ACHC offering a specialized approach to caring for patients in need of IV therapy and specialty pharmacy services in the homecare setting. We have created an ethical, team oriented, and quality work environment for our employees that cultivates achievement and success. The Administrative Assistant role requires someone who displays exemplary customer service skills, including the ability to handle complex and sensitive calls in a timely, professional, and courteous manner. The successful candidate will perform a variety of administrative duties such as mailing, faxing, printing, and uploading documents.

Requirements

High School diploma or equivalent.
Minimum of 3 years’ experience in customer service, preferably at a high-volume call center.
Minimum of 3 years’ experience in an administrative capacity.
Detail-oriented with strong interpersonal skills.
Must be able to work in a fast-paced environment.
Ability to prioritize, perform multiple tasks at one time, and have good organizational skills.
Ability to provide excellent/professional customer service, both face to face and on the telephone.
Excellent Communication skills including reading, writing, and speaking to effectively handle position responsibilities.
Proficiency in Microsoft Office Suite.

Nice To Haves

A college degree is preferred.
Knowledge of CPR+ preferred.

Responsibilities

Answer all incoming telephone calls within 30 seconds in an efficient manner and transfer to the appropriate party.
Cover reception desk when assigned and as needed: answering phones, greeting, and assisting visitors and patients.
Assist with meeting preparations – reserving conference rooms and escorting guests.
Receive and process incoming mail, signed delivery tickets and other documents as assigned.
Upload documents quickly and accurately to the appropriate computer system.
Light cleaning – Conference Rooms, kitchens, common areas as needed.
Replenish employee kitchens.
Coordinate courier pickups.
Polite and professional communications.
Handle company info with appropriate sensitivity and safeguards to ensure confidentiality and compliance with applicable local, state, and federal laws.
Other duties as assigned.