Adjuster Jobs

About The Position

Requirements

• 1-2 years of commercial and property insurance adjusting (Level 2).
• 2-5 years of commercial and property insurance adjusting, including litigation and large loss (Level 3).
• Ability to interpret and quantify property damage estimates.
• Demonstrated excellent customer service and stakeholder management on medium to complex claims.
• Demonstrated ability to act as an organizational representative to external stakeholders.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills.
• Strong problem solving and critical thinking skills.
• Demonstrated decision making with a strong ability to effectively communicate them to multiple stakeholders.
• Detail oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills.
• Good negotiation, decision making and critical thinking skills as well as a willingness to improve.
• Strong teamwork skills with the ability to collaborate with others.

Nice To Haves

• Post-secondary degree is preferred.
• Working toward or obtained Chartered Insurance Professional (CIP) designation a strong asset.
• Bilingualism in French and English a strong asset.

Responsibilities

• Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of Commercial National Program property claims of moderate to high complexity.
• Review and interpret policy wordings, determine policy coverage, and effectively communicate with independent adjusters, brokers and other external stakeholders.
• Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, independent adjusters, and contractors.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
• Coordinate and manage services with independent adjusters, vendors and External stakeholders, as required. contractors.
• Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering exceptional customer service.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrating and maintaining knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
• Demonstrating proficient skills to review repair estimates and scopes.

Benefits

• annual bonus plan
• leave of absence top-up programs
• generous vacation time
• personal days
• premium free benefits
• pension plan