Associate Auto Adjuster (Glass & Roadside)

USAA•San Antonio, TX

26d

About The Position

The Associate Auto Adjuster evaluates and resolves high-volume, low-complexity auto claims, including glass, roadside assistance, and rental vehicle coverage claims for repairable vehicles. Working under direct supervision and within authority guidelines, the adjuster uses proactive problem solving and decision making to resolve claims, prioritize work, and address obstacles. The role documents damage evaluations, investigations, negotiations, and settlement decisions; coordinates with internal and external business partners; and supports members, partners, and claimants through multiple communication channels and digital tools. It also requires building foundational knowledge of auto coverages, property and casualty insurance products and policy contracts, and claims procedures, while identifying and managing business risks in accordance with company policies.

Requirements

High school diploma, equivalent experience, or GED.
Ability to provide exceptional customer service by communicating clearly and professionally through multiple channels and processing information related to auto claims.
Ability to prioritize and multitask while navigating multiple business applications.
Successfully obtain an insurance adjuster license and applicable state registrations within 90 days of hire.
Successful completion of a job-related assessment.

Nice To Haves

US military experience through military service or as a military spouse/domestic partner.
Bachelor’s degree.

Responsibilities

Evaluate and resolve high-volume, low-complexity auto claims involving glass, roadside assistance, and rental vehicle coverages for repairable vehicles.
Apply basic knowledge of auto coverages, including auto physical damage.
Resolve claims through proactive problem solving and decision making within authority guidelines and under direct supervision.
Prioritize workload and overcome obstacles to facilitate claim resolution.
Document damage evaluations, investigations, negotiations, and settlement decisions.
Collaborate with internal and external business partners and set expectations to support claims resolution.
Support members, business partners, and claimants using multiple communication channels and digital tools to achieve timely, effective resolutions and exceptional service.
Develop foundational knowledge of P&C insurance products, services, policy contracts, coverages, and internal claims handling processes and procedures.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.