Auto Insurance Adjuster

Claim Assist Solutions•Chandler, AZ

8h•Onsite

About The Position

Provides claims service via internal channels (phone/fax/email/mail) to policy holders on behalf of clients. Adjusts simple to moderately complex Auto claims. Identify, confirm, and make coverage decisions on claims. Investigate loss details, evaluate, negotiate, and resolve claims within appropriate authority guidelines. Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions. Prioritize and manage assigned claims workload to keep policyholders and other involved parties informed and provide timely claims status updates. Collaborate and support team members to resolve issues and identify appropriate matters for escalation. Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the claim handling process and procedures. Ability to maintain discretion in business relationships and exercise sound business judgement. Supports workload surges and/or Catastrophe operations as needed.

Requirements

High School Diploma or GED
Must pass a licensing exam within a designated number of attempts and can become licensed in all applicable states.
1 year of customer contact experience.
Strong customer service, communication, organizational skills.
Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
Must be accurate and detail oriented.
Ability to learn new technologies.
Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.

Nice To Haves

Bachelor’s degree
Current Casualty Adjuster License
1+ years of claims investigation, adjusting and resolution.
2+ years of customer service experience
Working knowledge and understanding of the auto claims contract as well as application of case law, state laws and regulations.

Responsibilities

Provides claims service via internal channels (phone/fax/email/mail) to policy holders on behalf of clients.
Adjusts simple to moderately complex Auto claims.
Identify, confirm, and make coverage decisions on claims.
Investigate loss details, evaluate, negotiate, and resolve claims within appropriate authority guidelines.
Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions.
Prioritize and manage assigned claims workload to keep policyholders and other involved parties informed and provide timely claims status updates.
Collaborate and support team members to resolve issues and identify appropriate matters for escalation.
Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the claim handling process and procedures.
Ability to maintain discretion in business relationships and exercise sound business judgement.
Supports workload surges and/or Catastrophe operations as needed.