Management Trainee: Associate Adjuster - June 2027

Amica Insurance•Duluth, GA

About The Position

Amica is hiring Associate Adjusters for its Future Leaders Program, with a class scheduled to begin in June 2027. The program starts with paid, hands-on training at the company’s headquarters in Rhode Island, followed by personal mentorship and professional growth opportunities. The role is based in countrywide branch offices and requires relocation to an office determined during the training class, subject to business needs. Associate Adjusters investigate and analyze claims, assess property losses, communicate with customers and other involved parties, and negotiate fair settlements. They balance claim investigations with file reporting in their branch office and provide customer service throughout the claims process. The position involves inspecting properties and buildings, potentially in varied and challenging environments, and requires driving up to four hours per day. The starting salary is $60,000. Amica conducts background checks after a conditional employment offer has been made and accepted.

Requirements

Bachelor’s degree in any major.
Excellent written and verbal communication skills.
Demonstrated customer service experience.
Willingness and ability to relocate across the United States.
Strong interpersonal and leadership skills.
Ability to identify, analyze, and solve problems.
Valid driver’s license and ability to drive up to four hours per day.
Ability to bend, lift, carry, or move up to 35 pounds and adjust or move objects and debris.
Ability to remain stationary for prolonged periods, move about to accomplish tasks, ascend and descend stairs, ramps, and ladders, and work in tight, confined, or uneven spaces to inspect and appraise properties and buildings.
Ability to work under varied environmental conditions, including temperature extremes, precipitation, wind, noise, hazardous conditions, poor ventilation, and small or enclosed spaces.

Responsibilities

Conduct thorough claim investigations, including assessing loss sites, performing research, and consulting experts.
Balance claim investigations with file reporting in the branch office.
Analyze information and make decisions on claim files.
Educate customers, vendors, and other involved parties throughout the claims process.
Negotiate with attorneys and other parties to reach fair and equitable claim settlements.
Develop positive relationships with customers and other industry professionals.
Acquire and apply knowledge of legal concepts, medical terminology, and home construction.
Deliver extraordinary customer service throughout the claims process.

Benefits

Medical, dental, and vision coverage for individuals or families.
Short- and long-term disability insurance and life insurance.
At least 13 paid vacation days in the first 12 months; vacation accrues monthly and may be used before accrual.
14 paid holidays.
Six sick days at hire and six additional sick days after 90 days of employment.
401(k) with company match, immediate vesting, and an annual 3% non-elective employer contribution.
Annual Success Sharing Plan payments for eligible employees if company goals are met or exceeded.
Paid parental bonding leave and other leave programs.
Student Loan Repayment and Tuition Reimbursement programs.
Fitness and wellness reimbursement.
Employee community involvement.
Opportunities for advancement.