About The Position

Amica is hiring Associate Adjusters for its Future Leaders Program, with a class scheduled to begin in January 2027. The program starts with paid, hands-on training at the company’s Rhode Island headquarters, followed by personal mentorship and professional growth opportunities. The role is based in a countrywide branch office and requires relocation to an Amica office; location is determined during the training class based on business needs. The Associate Adjuster investigates and evaluates claims, makes decisions on claim files, and works with customers, vendors, attorneys, experts, and other involved parties toward fair settlements. The role also involves learning and applying legal concepts and home construction knowledge while providing customer service throughout the claims process.

Requirements

  • Bachelor’s degree in any major.
  • Excellent written and verbal communication skills.
  • Demonstrated customer service experience.
  • Willingness and ability to relocate across the United States.
  • Strong interpersonal and leadership skills.
  • Ability to identify, analyze, and solve problems.
  • Valid driver’s license and ability to drive up to four hours per day.
  • Ability to meet the stated physical and environmental demands of the role.

Responsibilities

  • Conduct thorough claim investigations, including assessing loss sites, researching, and consulting experts.
  • Balance claim investigations with file reporting in the branch office.
  • Analyze information and make decisions on claim files.
  • Educate customers, vendors, and other involved parties throughout the claims process.
  • Negotiate with attorneys and other parties to achieve fair and equitable claim settlements.
  • Develop positive relationships with customers and other industry professionals.
  • Acquire and apply knowledge of legal concepts and home construction.
  • Deliver extraordinary customer service throughout the claims process.

Benefits

  • Medical, dental, and vision coverage for individuals or families.
  • Short- and long-term disability insurance and life insurance.
  • At least 13 paid vacation days in the first 12 months, with vacation accruing monthly.
  • 14 paid holidays.
  • Six sick days at hire and six additional sick days after 90 days of employment.
  • 401(k) with company match, immediate vesting, and an annual 3% non-elective employer contribution.
  • Annual Success Sharing Plan payments for eligible employees if company goals are met or exceeded.
  • Paid parental bonding leave and other leave programs.
  • Student loan repayment and tuition reimbursement programs.
  • Fitness and wellness reimbursement.
  • Employee community involvement.
  • Opportunities for advancement.
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