Large Loss Contents Property Adjuster – Field Estimating – Columbus,OH

VetJobs • Columbus, OH

1d • $62,000 - $117,000 • Onsite

About The Position

This role is for a Coordinated Property Adjuster at Allstate, dedicated to providing exceptional service to policyholders by handling escalated claims files involving complex contents damage. The position requires conducting thorough coverage investigations, using advanced video technology to collaborate with vendors for contents damage estimates, and communicating empathetically with customers throughout the claims process. The adjuster will negotiate claim settlements, coordinate with other adjusters for holistic claim handling, and use data and analytics to influence decision-making. The role involves virtual training, ongoing support, mentoring, and coaching. The position requires the individual to act as a Customer Service Expert, Investigator, Effective Communicator, Negotiator, Problem Solver, and Recorder, ensuring claims are handled efficiently, fairly, and in accordance with policies and business standards.

Requirements

• Valid driver's license and willingness to travel as part of the job requirements.
• Residency within the posted location (Columbus, OH) is mandatory for this role.
• Must be willing to work some weekend and extended hours if necessary.
• If offered the role, you will go through virtual training.
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• The candidate(s) offered this position will be required to submit to a background investigation.

Nice To Haves

• Reside in Columbus, OH area.
• 3+ years of previous experience handling property insurance claims preferred.
• Prior experience using estimating software like Xactimate for complex contents estimating.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently in the field or from your home office.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication – both written and verbal.

Responsibilities

• Handle escalated claims files involving complex contents damage.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure and ALE adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.
• Perform detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Incorporate tactics in handling challenging and complex situations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Protect the company financially by executing policies along policy agreements, and keep a clear record of work in a claims system.
• Ensure timely and accurate documentation is completed as work on each claim.

Benefits

• Mileage reimbursements for personal vehicle usage during work.
• A $1,000 Licensing Sign on Bonus may be eligible if you have the applicable active licenses needed for this role.
• This role may qualify for a company car based on Company Car Guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed