Wic Clerk Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite and general computer applications.
• Willingness to learn new technology platforms.
• Ability to communicate professionally and effectively with clients, staff, and community partners.
• Strong organizational skills, including the ability to manage multiple priorities and maintain accurate records.
• Ability to maintain confidentiality and comply with HIPAA and WIC program requirements.
• Ability to learn and apply WIC policies, procedures, and regulations.
• Willingness to travel to satellite clinic locations and attend required trainings and meetings.
• Valid driver's license and liability insurance coverage for travel using a company-provided vehicle.

Nice To Haves

• Experience working with the public in healthcare, public health, human services, or customer service.
• Experience with WIC programs or maternal and child health services.
• Experience with electronic health records (EHRs).
• Bilingual proficiency, particularly in Spanish.
• Knowledge of breastfeeding support and nutrition education.

Responsibilities

• Maintain a clean, organized, and welcoming reception area and workstation at the Columbus office and satellite clinic locations.
• Answer incoming phone calls professionally, route calls appropriately, take accurate messages, respond to inquiries promptly, and document appropriately.
• Provide courteous, respectful, and helpful customer service to clients.
• Complete WIC certification and recertification activities in accordance with federal, state, and local requirements, including verifying identity, income eligibility, and residency; reviewing participant rights and responsibilities; and obtaining required electronic signatures.
• Schedule, reschedule, and manage WIC appointments using the electronic scheduling system.
• Issue WIC food benefits accurately and in accordance with program guidelines.
• Instruct participants on using WIC benefits, including the eWIC card, WIC-approved food list, and WIC mobile application.
• Conduct appointment reminder calls and text messages, follow up on missed appointments, and maintain accurate documentation of participant contacts.
• Maintain confidentiality and comply with HIPAA regulations and WIC program requirements in client interactions and record management.
• Provide interpretation assistance during WIC appointments when qualified and when language needs exist.
• Develop and maintain educational bulletin board displays about WIC services, healthy eating, and physical activity, updating content at least quarterly.
• Travel to satellite clinic locations during scheduled work hours as required to support clinic and outreach operations.
• Screen participants for resource needs, assist with resource navigation, and coordinate follow-up on referrals.
• Attend staff meetings, State WIC Clerk Advisory meetings, trainings, and other required program meetings; contribute ideas and feedback to support continuous improvement.
• Report to work on time, maintain regular attendance, and notify appropriate supervisory staff of absences in accordance with department procedures.
• Perform other duties as assigned by the Supervisor.