WIC Clerk

East Central District Health Department/Good Neighbor Community Health Center•Columbus, NE

4d•$16 - $21

About The Position

The WIC Clerk is a key staff member who provides the first impression of the clinic to clients. The role supports WIC services at the Columbus office and satellite clinic locations through reception, client service, certification and recertification, appointment management, benefit issuance, participant education, documentation, and resource navigation. The position requires maintaining confidentiality and complying with HIPAA and WIC program requirements. Travel to satellite clinics during scheduled work hours is required; a company vehicle is provided, subject to having a valid driver’s license and liability insurance coverage. The position primarily performs administrative and leadership work in an office, community, and public-health setting. The employee must communicate effectively, use standard office technology, review written and electronic information, travel within the service area, and participate in meetings and emergency-response activities. Moving materials or supplies weighing up to 35 pounds may occasionally be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Strong customer service and interpersonal skills.
Proficiency in Microsoft Office Suite and general computer applications, and willingness to learn new technology platforms.
Ability to communicate professionally and effectively with clients, staff, and community partners.
Strong organizational skills, including the ability to manage multiple priorities and maintain accurate records.
Ability to maintain confidentiality and comply with HIPAA and WIC program requirements.
Ability to learn and apply WIC policies, procedures, and regulations.
Willingness to travel to satellite clinic locations and attend required trainings and meetings.
Valid driver’s license and liability insurance coverage for use of the company-provided vehicle.
Ability to communicate effectively, use standard office technology, review written and electronic information, travel within the service area, and participate in meetings and emergency-response activities.
Ability to occasionally move materials or supplies weighing up to 35 pounds; reasonable accommodations may be made.

Nice To Haves

Experience working with the public in a healthcare, public health, human services, or customer service setting.
Experience with WIC programs or maternal and child health services.
Experience with electronic health records (EHRs).
Bilingual proficiency, particularly in Spanish.
Knowledge of breastfeeding support and nutrition education.

Responsibilities

Maintain a clean, organized, and welcoming reception area and workstation at the Columbus office and satellite clinics.
Answer incoming phone calls professionally, route calls, take accurate messages, respond to inquiries in a timely manner, and document appropriately.
Provide courteous, respectful, and helpful customer service to clients.
Complete WIC certification and recertification activities in accordance with federal, state, and local requirements, including verifying identity, income eligibility, and residency; reviewing participant rights and responsibilities; and obtaining required electronic signatures.
Schedule, reschedule, and manage WIC appointments using the electronic scheduling system.
Issue WIC food benefits accurately and in accordance with program guidelines.
Instruct participants on use of WIC benefits, including the eWIC card, WIC-approved food list, and WIC mobile application.
Conduct appointment reminder calls and text messages, follow up on missed appointments, and accurately document participant contacts.
Maintain confidentiality and comply with HIPAA regulations and WIC program requirements in client interactions and record management.
Provide interpretation assistance during WIC appointments when qualified and when language needs exist.
Develop and maintain educational bulletin board displays about WIC services, healthy eating, and physical activity, updating content at least quarterly.
Travel to satellite clinic locations during scheduled work hours to support clinic and outreach operations.
Screen participants for resource needs, assist with resource navigation, and coordinate follow-up on referrals.
Attend staff meetings, State WIC Clerk Advisory meetings, trainings, and other required program meetings; contribute ideas and feedback for continuous improvement.
Report to work on time, maintain regular attendance, and notify appropriate supervisory staff of absences in accordance with department procedures.
Perform other duties as assigned by the Supervisor.