Breastfeeding Peer Counselor & WIC Clerk – Bilingual English/Spanish (part-time)

Meeting Street•Providence, RI

About The Position

Meeting Street is seeking a bilingual English/Spanish WIC Breastfeeding Peer Counselor and WIC Clerk to work 20 hours per week. The position provides individualized breastfeeding education and counseling to WIC participants during pregnancy, before and after birth, and throughout the breastfeeding period until weaning. It also provides administrative and customer-service support for WIC participants, including intake, certification paperwork, records, appointment reminders, outreach, and participant measurements. The role includes connecting participants with agency and community providers, facilitating breastfeeding support groups, and evaluating, issuing, and documenting breastfeeding equipment and supplies. The position requires accurate recordkeeping and confidentiality. Meeting Street emphasizes respect, compassion, integrity, inclusivity, and excellence, and expects employees to recognize and appropriately respond to racism and other forms of injustice. Scheduled hours are Monday 8 a.m.–4 p.m., Wednesday 10 a.m.–5 p.m., and Friday 9 a.m.–2 p.m.

Requirements

High school diploma or equivalent.
At least 6 months of related experience.
Knowledge of breastfeeding techniques and common challenges faced by breastfeeding parents.
Strong communication and interpersonal skills, with friendliness and cultural sensitivity.
Proficiency in spoken and written English.
Basic computer skills, including familiarity with email, scheduling systems, and electronic recordkeeping.

Nice To Haves

Additional training, certification, and/or experience in breastfeeding promotion, education, and support.
Experience in customer service, administrative support, or community outreach.
Bilingual or multilingual abilities; English/Spanish bilingual ability is identified in the job title and description.
Previous WIC participant experience.

Responsibilities

Provide individualized breastfeeding education and counseling to WIC participants during pregnancy, before and after birth, and through breastfeeding until weaning.
Refer participants to agency and community providers as needed.
Conduct breastfeeding support groups that provide a safe space for participants to share experiences and receive peer support.
Evaluate, issue, and maintain appropriate documentation for breastfeeding equipment and supplies.
Provide internal and external customer service by telephone, fax, and face-to-face contact.
Maintain accurate records and confidentiality.
Greet participants and assist with intake, ensuring accurate collection of required information.
Answer phones, provide program information, and route calls to appropriate staff.
Contact participants with appointment reminders and program updates.
Support outreach to engage and retain program participants.
Complete certification paperwork for WIC participants accurately.
Conduct height, weight, and hemoglobin measurements on participants.