Client Access Specialist - WIC (Bilingual English/Spanish) Full or Part-Time
About The Position
N.E.W. Community Clinic is seeking an experienced, empathetic Client Access Specialist to join its WIC team. The role supports a community program that provides nutrition education, breastfeeding support, healthy foods, and connections to healthcare and community resources for pregnant individuals, new parents, infants, and young children. The Client Access Specialist serves as a welcoming front-desk contact and helps create a safe, compassionate, and respectful experience for participants. The position is listed as full-time or part-time, with part-time work defined as 30 or more hours per week. The role may also participate in outreach efforts.
Requirements
- Experience in a Client Access Specialist role or related work; the posting describes the candidate as experienced.
- Ability to communicate in English and Spanish, as indicated by the bilingual role title.
Responsibilities
- Participate in breastfeeding promotion and support.
- Attend staff and state WIC meetings.
- Translate for nutritionists and clerks as needed.
- Provide excellent customer service to participants arriving at the clinic.
- Write pamphlets and newsletters as directed by the Director.
- Distribute eWIC cards, activate cards, and load benefits.
- Perform tasks in compliance with federal regulations.
- Determine income qualifications for participant eligibility.
- Attend outreach events as appropriate.
- Refer participants to other social services and document referrals.
- Void benefits according to regulations.
- Inform clients about what will take place during appointments.
- Perform general clerical duties, including answering phones and filing.
- Enter client information into a computer.
- Remind clients about benefit pick-up dates and future appointments.
- Refer clients to appropriate agencies for assistance.
- Conduct health screening as necessary.
- Inform clients about future sessions and appropriate follow-up.
- Distribute Farmer's Market checks.
- Perform functions related to the ROSIE software system.
- Schedule appointments.
- Print reports and perform other electronic clerical duties.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
