Bilingual Client Access Specialist

Josselyn • Grayslake, IL

1d • $18 - $19 • Onsite

About The Position

The Client Access Specialist is a client-facing role reporting to the Access Coordinator. As a first point of contact, this position provides a professional and welcoming experience for clients and visitors and supports front-end operations through efficient onboarding, secure handling of patient records and protected health information, and compassionate, client-centered service consistent with Josselyn’s mission and values.

This is a part-time position at the Grayslake Office in Grayslake, Illinois, scheduled Tuesdays, Wednesdays, and Thursdays from 10 AM to 6 PM. Compensation is $18.00–$18.87 per hour.

Requirements

• High school diploma or equivalent; 2–4 years of relevant experience may be considered in place of education.
• Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing.
• Experience handling confidential information with discretion and professionalism.
• Professional appearance, demeanor, and behavior that support a welcoming and respectful patient experience and align with Josselyn standards.
• Proficiency with electronic medical record (EMR) systems and ability to maintain patient confidentiality in compliance with HIPAA and organizational policies.
• Strong written and verbal communication skills, including active listening, clear explanations, and professional communication with clients, families, and staff.
• Proficiency with Microsoft Office 365 applications, including Word, Excel, and Outlook, and Zoom.
• Effective time-management and organizational skills, including the ability to prioritize tasks, manage multiple responsibilities, and provide timely patient support.
• Prior experience as a receptionist or in a related role.

Nice To Haves

• Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting.
• Bilingual in English and Spanish.

Responsibilities

• Greet and check in clients and visitors according to established front desk and client access procedures.
• Follow check-in and onboarding procedures to support a positive client experience while maintaining accurate, compliant records and adhering to HIPAA and organizational privacy standards.
• Assist clients with co-payment and invoice payments in a courteous and professional manner, following billing and cash-handling procedures.
• Answer and route telephone calls promptly, professionally, and accurately, meeting established responsiveness and accuracy metrics.
• Scan, upload, and maintain client onboarding documentation accurately in the electronic medical record (EMR) system.
• Maintain a clean, organized, and welcoming waiting area, including sanitizing workstations.
• Collaborate with clinical, billing, and administrative team members to support coordinated care, accurate information exchange, and a seamless client experience.
• Process incoming and outgoing mail efficiently and accurately according to established procedures.
• Complete assigned projects and administrative tasks within established deadlines.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED