Client Access Specialist

COMMUNITY SUPPORT SERVICES INC•Akron, OH

1d•$19 - $25•Onsite

About The Position

The Client Access Specialist (CAS) provides time-limited and ongoing, recovery-focused case management to newly opened clients. Under the general supervision of the Regional Supervisor, the CAS brokers, coordinates, monitors, and plans services; provides practical assistance; builds community support; teaches recovery-based skills; and delivers outreach, advocacy, and crisis assistance based on each individual’s strengths, needs, abilities, and preferences. The role focuses on individuals newly referred to Community Support Services during their initial 90 days of service and includes coordinating care, supporting treatment-plan objectives, and helping individuals build independence and community connections. The position is full-time, 40 hours per week, with a day shift and a flexible schedule. Work is based at Community Support Services in Akron, Ohio, and includes activities in community settings and accompanying clients to appointments and activities.

Requirements

At least an associate degree in a human service field.
A car and a valid Ohio driver’s license.
Ability to be insured through the agency’s insurance carrier.
Ability to work a flexible schedule.

Nice To Haves

Prior case management experience working with individuals with severe and persistent mental illnesses.
LSW licensure.

Responsibilities

Engage individuals newly referred to Community Support Services during their initial 90 days of service.
Monitor and coordinate necessary evaluations, surveys, and assessments to identify each person’s needs.
Coordinate and participate in developing and updating treatment plans, including objectives and the availability, intensity, and duration of services.
Assist clients with applications for and establishment of needed benefits and housing programs.
Coordinate with regional team staff to transition clients from CAS care to a regional team CRS when appropriate.
Coordinate with the Intake & Access Manager on referrals to appropriate engagement services for individuals who cannot be located or engaged.
Assist clients receiving Assisted Outpatient Treatment (AOT) with attending New Day Court hearings and completing recommended program requirements.
Help individuals identify and minimize the effects of psychiatric symptoms and develop skills to self-manage their illness.
Help individuals develop or increase interpersonal and community coping skills, individually or in groups.
Review and monitor services and activities and document progress.
Provide, coordinate, or assist with crisis intervention and stabilization during regularly scheduled working hours.
Support individuals in achieving ISP objectives and maximizing independence and productivity through training and support in using personal and community resources.
Help individuals increase social support networks of relatives, friends, and volunteers.
Accompany individuals to appointments and activities and assist with daily living skills training as needed.
Provide rehabilitation activities in community settings appropriate to individuals’ needs.
Maintain required agency and departmental productivity standards.
Incorporate trauma-informed principles into all aspects of the position.
Maintain required documentation and provide statistical reports in accordance with agency standards.
Attend regularly scheduled staff and supervisory meetings at Community Support Services.
Remain knowledgeable about individuals’ rights and procedures governing those rights, and maintain confidentiality of clinical information.
Participate in ongoing agency and staff training and development programs and become familiar with relevant agency policies and procedures.
Assume other duties and responsibilities assigned by the supervisor, which may include serving on agency committees.