Access Specialist

MultiCare Health System•Puyallup, WA

22h•$22 - $31

About The Position

The Access Specialist processes requests for information and services for MultiCare Behavioral Health programs from potential and returning clients, MultiCare hospitals, clinics, affiliates, and community agencies. The role conducts initial phone screenings, gathers information about clients’ service needs, and determines appropriate referrals and services. It also supports admissions and financial screening, appointment scheduling, referrals, client follow-up, and maintenance of provider schedules in the Behavioral Health electronic health record.

Requirements

At least one year of medical or health care office experience.
At least one year of experience in a scheduling or reception position, managing employee schedules in an electronic application, using practice management software in a medical, dental, or mental health clinic, or comparable customer service experience in a non-medical office.

Nice To Haves

Associate degree preferred.
Insurance screening and managed care background preferred.

Responsibilities

Conduct initial phone screenings and triage callers seeking Behavioral Health services.
Collect information about presenting problems, stressors, prior diagnoses, current medications, and demographic and financial circumstances.
Alert management when callers express suicidal or homicidal thoughts or risk.
Determine appropriate service referrals, facilitate access to crisis resources when needed, and provide community resource information when Behavioral Health services are not appropriate.
Register clients for Behavioral Health services or follow-up contact using processes specific to each program.
Schedule clinical intakes with Behavioral Health providers.
Complete financial assessments, verify insurance, and refer clients to Accounting when financial issues arise.
Conduct admissions screenings for children and adults, including demographic and financial interviews, risk assessments, explanations of intake paperwork, and data entry in the Behavioral Health EHR.
Inform management of potential personal safety risks clients may pose during intakes and access coordination.
Process EHR, electronic, and fax referrals from MultiCare hospitals, clinics, and affiliates, including referral paperwork, EHR entry, and contacting clients to schedule services.
Follow up and call clients regarding matters such as insurance issues and scheduling.
Assist internal staff with service determinations and program questions.
Schedule clinical and medical provider appointments requested by phone or message.
Coordinate agency-wide reminder calls.
Maintain and update medical services and clinical staff schedules in the Behavioral Health EHR to maximize provider productivity.
Maintain the therapy and medical staff will-call list and fill cancelled or otherwise unfilled appointments.
Facilitate the agency sick-call system.