Access Specialist

The University of Kansas Health System • Overland Park, KS

20h

About The Position

The Access Specialist is an integral member of the Office of Access Management and partners with ambulatory practices to improve patient access to needed health-system services. Serving as a liaison for practices, the specialist gathers and compiles information and reports from multiple systems and departments, identifies access barriers, reviews performance against target conditions, and develops recommendations and improvement solutions.

The role includes building and maintaining physician schedule templates in the EHR, supporting practice requests for schedule changes, reviewing access and capacity data, and helping ensure appropriate use of scheduling policies and systems. The specialist collaborates with practices, health-system departments, and Access Office leadership to address issues and implement best practices. Other duties may be assigned as required.

Requirements

• High school diploma or graduate status and at least 7 years of healthcare clinic operations experience, including familiarity with EHR scheduling workflows and/or revenue-cycle experience involving operational scheduling strategies, clinic throughput, and performance improvement; OR a bachelor's degree from an accredited college or university and at least 3 years of such experience.
• Strong computer skills.

Nice To Haves

• EPIC Cadence experience.
• EpicCare Ambulatory experience.
• Prelude certification or other certifications relating to the ambulatory environment.

Responsibilities

• Build and maintain physician schedule templates in the EHR in collaboration with template builders and appropriate staff.
• Ensure adherence to schedule-template standards established by the Office of Access Management.
• Work with practices to process and manage requests for schedule changes.
• Obtain and compile data for the Office of Access Management in collaboration with departments including Ambulatory Operations, HITS, Revenue Cycle, Telecom, and Analytics & Reporting.
• Regularly review dashboards, analyze data, pull preset reports, or navigate systems to identify access-target deviations and capacity-management problems. Examples include appointment turnaround time and MyChart or internet appointment requests.
• Regulate appropriate use of decision-tree algorithms, scheduling policies and procedures, automated call distribution systems, and appointment phone numbers and scripting.
• Recommend improvements and provide feedback to specialties, Access Office leadership, and other appropriate partners to resolve issues or concerns.
• Implement best practices based on leadership guidance and in collaboration with the team.
• Perform the professional, clinical, or technical competencies of the assigned unit or department.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED