Access Specialist

Howard Center•South Burlington, VT

1d•Onsite

About The Position

The Access Specialist serves as an ambassador for Howard Center and is often the first point of contact for new clients. The role answers incoming calls from individuals of all ages and diagnoses and helps create a welcoming, supportive first experience. The position provides information, systems navigation, initial screening, basic eligibility determination, and knowledge of services, and schedules intake assessments. This detail-oriented role is part of the Access and Intake program and works with a close-knit team, collaborating with Howard Center staff to provide timely, seamless service and excellent customer support. The position requires in-person work in South Burlington, Vermont. It is full-time at 37.5 hours per week and is covered by the AFSCME union, with dues applying. Starting pay is $22.75 per hour, with competitive compensation commensurate with experience.

Requirements

A combination of experience and education will be considered.
Two years of experience working in human services.
Experience with systems navigation and diverse populations, and knowledge of the range of available services.

Responsibilities

Establish professional relationships with clients and families seeking help.
Provide the initial point of contact for people contacting Howard Center.
Provide information about internal and external programs, resources, and services.
Help people navigate service systems.
Complete brief initial screenings.
Schedule appointments for intake assessments.
Complete basic eligibility determinations.
Complete clinical documentation in the electronic health record.

Benefits

Generous paid time off, starting at 36 combined days per year for full-time employees and increasing with years of service; prorated for positions of 16 hours or more.
Comprehensive health insurance with 80% agency-paid premium support for individuals, couples, and families; prorated for part-time positions. The Point of Service Plan has no deductible.
Two dental plan options.
Vision insurance.
Employer 401(k) contributions.
Employer-paid life, AD&D, short-term disability, and long-term disability insurance.
Medical and childcare flexible spending accounts.
Childcare stipend.
Employee assistance program.
Employee referral program with financial payment.
Discounted online undergraduate and graduate courses through Champlain College truED.
Award-winning workplace wellness program, including staff physical fitness groups, financial wellness incentives, and ongoing workplace wellness advocacy and education.
Voluntary benefits through local and international businesses, including discounted gym memberships, mobile phone service, ski and snowboard passes, and auto and home insurance.
Sign-on bonus, subject to Howard Center policy.