Access Specialist

The University of Kansas Health System•Overland Park, KS

19h

About The Position

The Access Specialist is an integral member of the Office of Access Management and partners with ambulatory practices to improve patient access to needed health-system services. The specialist serves as a liaison for practices, gathers and compiles information and reports from multiple systems and departments, identifies access barriers, and collaborates with practices on improvement solutions. This includes reviewing performance against target conditions and developing recommendations. The role is responsible for physician schedule-template setup and maintenance in the EHR, working with template builders and appropriate staff while ensuring compliance with Office of Access Management standards. The specialist processes and manages practice requests for schedule changes, reviews access and capacity data, and recommends improvements in collaboration with relevant practices, leaders, and departments. The responsibilities listed describe the essential functions of the role but are not exhaustive. Duties may vary by department or unit, and other duties may be assigned as required.

Requirements

High school diploma or equivalent and at least 7 years of healthcare clinic operations experience, including familiarity with EHR scheduling workflows and/or revenue-cycle experience involving operational scheduling strategies, clinic throughput, and performance improvement; or a bachelor's degree from an accredited college or university and at least 3 years of such experience.
Strong computer skills.

Nice To Haves

EPIC Cadence experience.
EpicCare Ambulatory experience.
Prelude certification or other certifications relating to the ambulatory environment.

Responsibilities

Build and maintain physician schedule templates in the EHR with template builders and appropriate staff.
Ensure physician schedule templates adhere to standards established by the Office of Access Management.
Work with practices to process and manage schedule-change requests.
Obtain and compile data for the Office of Access Management in collaboration with departments across the health system, including Ambulatory Operations, HITS, Revenue Cycle, Telecom, and Analytics & Reporting.
Review dashboards and analyze data; run preset reports or navigate systems regularly to identify access-target deviations or capacity-management problems.
Review measures such as appointment turnaround time and MyChart and internet appointment requests.
Regulate appropriate use of decision-tree algorithms, scheduling policies and procedures, automated call distribution systems, and appointment phone numbers and scripting.
Recommend improvements and provide feedback to specialties, Access Office leadership, and other appropriate partners to resolve issues or concerns.
Implement best practices based on leadership guidance and in collaboration with the team.
Perform the professional, clinical, or technical competencies of the assigned unit or department.