Client Access Representative
About The Position
Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Centerstone of Illinois as a Client Access Representative! As a Client Access Representative, you'll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency.
Requirements
- High school diploma or GED required
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to manage stressful situations with professionalism
- Basic computer and typing proficiency
- Reliable transportation to assigned location
Responsibilities
- Greet and check-in clients, verify and update personal and insurance information
- Schedule clinician appointments and verify client benefits and eligibility
- Collect payments, issue receipts, and maintain financial documentation
- Handle appointment changes, no-shows, and cancellations in accordance with policy
- Answer phone calls, direct inquiries appropriately, and return messages as needed
- Prepare and manage client health records to ensure accuracy and completeness
- Maintain appearance and organization of the waiting area
- Utilize electronic medical record (EMR) system effectively and accurately
- Support service monitoring and quality improvement efforts
- Assist clients and staff in resolving issues during visits with professionalism and empathy
Benefits
- Loan Repayment and Tuition Reimbursement
- Eligibility for HRSA Loan Repayment (eligibility requirements apply)
- Employee benefits package – health, dental, vision, retirement, life, & more
- Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
- Company-paid basic life insurance
- Emergency Medical Leave Program
- Flexible Spending Accounts – healthcare and dependent child-care
- Health & Wellness Program
- Employee Assistance Program (EAP)
- Employee Discount Program
- Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
- Top-notch training: initial, ongoing, comprehensive, and supportive
- Career mobility: advancement opportunities/promoting from within
- Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
