Client Access Specialist

Northeast Kingdom Human Services • Derby, VT

8d

About The Position

Northeast Kingdom Human Services is seeking a dedicated Client Access Specialist to manage front-office operations and support a seamless client experience. The role includes checking clients in and out, scheduling and rescheduling appointments, verifying insurance coverage, and performing general office duties. The Client Access Specialist helps create a welcoming atmosphere through professional, empathetic communication.

Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization serving Vermont’s Northeast Kingdom. It provides community mental health and related services to residents of Caledonia, Essex, and Orleans counties. NKHS has more than 450 employees and serves nearly 4,000 local community members annually.

Requirements

• High school diploma or equivalent.
• At least 2 years of related administrative or customer service experience.
• Excellent customer service and communication/phone skills.
• Ability to manage multiple tasks and demonstrate effective organizational skills.
• Strong computer skills, including proficiency with relevant software and applications.
• Empathy toward clients’ needs and concerns.
• Promptness and dependability in meeting deadlines and completing tasks.
• Ability to work as a team player in a fast-paced environment.

Nice To Haves

• Medical reception and scheduling experience.
• Experience in an outpatient healthcare setting.

Responsibilities

• Check clients in and out with compassion and efficiency.
• Schedule and reschedule client appointments while considering clients’ needs.
• Verify insurance coverage for clients and ensure accurate, timely processing.
• Perform general office duties to support the efficiency of the practice.
• Communicate professionally and empathetically with clients.
• Manage multiple tasks and collaborate with colleagues in a fast-paced team environment.

Benefits

• Health and dental insurance, including low-cost medical and dental coverage.
• 403(b) retirement plan with agency contribution and match.
• Generous paid time off.
• 12 sick days.
• 12 paid holidays.
• Employee wellness program.
• Short- and long-term disability coverage.
• Life insurance.
• Employee assistance program.
• Additional optional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED