Client Access Specialist

NORTHERN PINES MENTAL HEALTH CENTER • Brainerd, MN

6d • $21 - $21 • Onsite

About The Position

Northern Pines Mental Health Center is seeking a full-time Client Access Specialist to join its Intensive Rehabilitative Mental Health Services (IRMHS) team. The position is based primarily in Brainerd, Minnesota, and provides ongoing daily supportive services for the Northern Pines Long Prairie Outpatient Office. The role supports both clients and staff by coordinating referrals, scheduling, documentation, client records, reporting, and office operations.

Requirements

• Excellent organizational and interpersonal skills.
• Ability to multitask, pay close attention to detail, work in a fast-paced environment, and work independently at times.
• Ability to lift 60 pounds occasionally.
• Ability to sit and/or stand for extended periods.
• Travel is required as a function of the position.
• Valid driver's license required.
• High school diploma or an approved equivalent combination of education is preferred.

Nice To Haves

• At least one year of experience working in the mental or behavioral health field is preferred.

Responsibilities

• Contact referrals and referral sources and ensure appropriate referrals are scheduled for intake.
• Schedule and coordinate IRMHS SUDS assessments with the team LADC.
• Manage centralized scheduling for team staff and clients, including treatment plan reviews and treatment team meetings.
• Monitor required and expiring documentation, report issues, and coordinate necessary follow-up with staff.
• Attend intakes with team mental health professionals; complete screening documents, releases of information, and other forms; and help develop client meeting schedules.
• Attend and document daily team supervision meetings, including discussion of crises, clients seen, client updates, and cancellations when applicable.
• Ensure case management tasks are assigned to staff and completed as needed for all clients.
• Conduct monthly insurance checks for all clients.
• Complete data reporting for all clients.
• Collaborate with the Electronic Health Record System Administrator and Team Lead to support timely completion of biannual DHS reporting.
• Request records for scheduled intakes and existing clients as needed.
• Order and maintain office supplies and equipment and arrange necessary repairs or replacements.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Voluntary spousal life, short-term disability, accident, hospital indemnity, and critical illness plans
• Health Savings Account with employer contribution
• 401(k) with employer match
• Generous paid time off: 19 days (152 hours) for full-time employees during years one through three, increasing with longevity
• Nine observed holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and a Weather Float Day
• Bereavement pay
• Travel reimbursement
• Support for taking time off to maintain work-life balance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED