Client Access Specialist

Northern Pines Mental Health Center • Brainerd, MN

4d • Onsite

About The Position

Northern Pines Mental Health Center is hiring a full-time Client Access Specialist for its Intensive Rehabilitative Mental Health Services (IRMHS) team. The position works primarily in Brainerd, Minnesota, and provides continuous daily supportive services for the Northern Pines Long Prairie Outpatient Office, supporting both clients and staff. The role coordinates referrals, scheduling, documentation, reporting, and administrative support for the team.

Requirements

• Excellent organizational and interpersonal skills.
• Ability to multitask, pay close attention to detail, work in a fast-paced environment, and work independently at times.
• Ability to occasionally lift 60 pounds.
• Ability to sit and/or stand for extended periods.
• Travel is a function of the position; a valid driver's license is required.
• High school diploma or an approved equivalent combination of education is preferred.

Nice To Haves

• At least one year of experience working in the mental or behavioral health field is preferred.

Responsibilities

• Contact referrals and referral sources and ensure appropriate referrals are scheduled for intakes.
• Schedule and coordinate IRMHS SUDS assessments with the team LADC.
• Complete centralized scheduling for staff and clients, including treatment plan reviews and treatment team meetings.
• Monitor required and expirable documentation, report issues, and coordinate action with necessary staff.
• Attend intakes with team mental health professionals; complete screening documents, releases of information, and other forms; and help develop schedules for client meetings.
• Attend and document daily team supervision meetings, including reviews of crises, clients seen, client updates, and cancellations when applicable.
• Ensure case management tasks are assigned to staff and completed for clients as necessary.
• Complete monthly insurance checks for all clients.
• Complete data reporting for all clients.
• Collaborate with the Electronic Health Record System Administrator and Team Lead to support timely completion of bi-annual DHS reporting.
• Request records for scheduled intakes and existing clients as needed.
• Order and maintain office supplies and equipment, and arrange for necessary repairs or replacements.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Voluntary spousal life, short-term disability, accident, hospital indemnity, and critical illness plans
• Health Savings Account with employer contribution
• 401(k) with employer match
• Paid time off: 19 days (152 hours) for full-time employees during years 1–3, increasing with longevity
• Nine observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and a Weather Float Day
• Support for time off to promote work/life balance
• Bereavement pay
• Travel reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED