CLIENT ACCESS SPECIALIST

NORTHEAST KINGDOM HUMAN SERVICES INC • Derby, VT

9d • $19 - $24 • Onsite

About The Position

Northeast Kingdom Human Services is seeking a Client Access Specialist to manage front-office operations and help provide clients with a seamless, welcoming experience. The role includes checking clients in and out, scheduling and rescheduling appointments, verifying insurance coverage, and completing general office duties. The specialist communicates professionally and empathetically with clients and contributes to an efficient practice.

Requirements

• High school diploma or equivalent.
• At least 2 years of related administrative or customer service experience.
• Excellent customer service, communication, and phone skills.
• Ability to manage multiple tasks and stay organized.
• Strong computer skills, including proficiency with relevant software and applications.
• Empathy and ability to create a supportive environment for clients.
• Prompt and dependable in meeting deadlines and completing tasks.
• Ability to work as a team player in a fast-paced environment.

Nice To Haves

• Medical reception and scheduling experience.
• Experience in an outpatient healthcare setting.

Responsibilities

• Check clients in and out with compassion and efficiency.
• Schedule and reschedule client appointments, taking their needs into consideration.
• Verify clients’ insurance coverage and ensure accurate, timely processing.
• Perform general office duties that contribute to the efficiency of the practice.

Benefits

• Health and dental insurance, including low-cost medical and dental coverage.
• 403(b) retirement plan with agency contribution and match.
• Generous paid time off.
• 12 sick days.
• 12 paid holidays.
• Employee wellness program.
• Short- and long-term disability coverage.
• Life insurance.
• Employee assistance program.
• Additional optional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED