Bilingual Client Access Specialist
About The Position
The Client Access Specialist is a client-facing role reporting to the Client Access Coordinator. As a first point of contact, this position provides a professional, welcoming experience for clients and visitors and supports front-end operations through efficient client onboarding, secure handling of patient records and protected health information, and compassionate, patient-centered service consistent with Josselyn’s mission and values. The schedule is Monday and Tuesday, 8:30 AM–4:30 PM; Wednesday and Thursday, 1:00 PM–9:00 PM; Friday, 8:30 AM–5:00 PM; and every other Saturday, 8:30 AM–2:00 PM. Friday and Saturday shifts alternate every other week. Candidates must be available for this schedule; hours are not flexible.
Requirements
- High school diploma or equivalent; 2–4 years of relevant experience may be considered in lieu of education.
- Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing.
- Experience handling confidential information with discretion and professionalism.
- Professional appearance, demeanor, and behavior that support a welcoming and respectful patient experience and align with Josselyn standards.
- Proficiency with electronic medical record (EMR) systems and ability to maintain patient confidentiality in compliance with HIPAA and organizational policies.
- Strong written and verbal communication skills, including active listening and clear, professional communication with clients, families, and staff.
- Proficiency with Microsoft Office 365 applications, including Word, Excel, and Outlook, as well as Zoom.
- Effective time-management and organizational skills, including the ability to prioritize tasks and manage multiple responsibilities.
- Availability to work the stated schedule; hours are not flexible.
Nice To Haves
- Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting.
- Prior experience as a receptionist or in a related role.
Responsibilities
- Greet and interact with clients and visitors respectfully, courteously, and professionally as a welcoming first point of contact.
- Follow check-in and onboarding procedures while maintaining accurate, compliant records and adhering to HIPAA and organizational privacy standards.
- Assist patients with co-payment and invoice payments according to established billing and cash-handling procedures.
- Reconcile daily billing activity and invoices, verify accuracy, and promptly address discrepancies.
- Answer and route telephone calls promptly, professionally, and accurately.
- Scan, upload, and maintain client onboarding documentation in the electronic medical record (EMR) system.
- Maintain a clean, organized, and welcoming waiting area, including sanitizing workstations.
- Collaborate with clinical, billing, and administrative team members to support coordinated care, accurate information exchange, and a seamless patient experience.
- Process incoming and outgoing mail efficiently and accurately according to established procedures.
- Complete assigned projects and administrative tasks by established deadlines.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
