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Hospitality Specialist

Cushman & Wakefield•New York, NY
•Onsite
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About The Position

Under the supervision of the Management Team (Operations Manager Guest Facility/Assistant Operations Manager Guest Facility), the Hospitality Specialist is responsible for overseeing all operational aspects of the Front Desk. This role ensures the highest level of customer service and professionalism for all hotel guests and building residents, including timely responses to and resolution of any requests or concerns. The Hospitality Specialist will greet all building occupants in a professional manner and ensure security and safety for all. They will register and assign rooms to guests, call building occupants to announce visitors, create reservations, verify customer credit, and handle all incoming calls including guest and tenant requests, reservations, and call forwarding. The role also involves coordinating and assisting with resident move-ins and move-outs, maintaining key logs and data sheets, assisting with package deliveries, confirming and controlling petty cash, and providing neighborhood and NYC information. Furthermore, the specialist will compute bills, collect payments, make change for guests, confirm shift collection totals, prepare clerk deposit envelopes, perform simple bookkeeping activities, issue room keys, review accounts with guests during check-out, and communicate with housekeeping, maintenance staff, management, or service companies regarding problems or technical issues. They are also responsible for confirming the following day's departures and performing opening and closing procedures during appropriate shifts, along with other assigned duties.

Requirements

  • High School Diploma, GED, Trade, Technical, or Vocational school
  • 1+ years of hotel front desk or related experience
  • Must have ability to obtain FLSD certification

Nice To Haves

  • Fire Life Safety Director Certification

Responsibilities

  • Greet all building occupants in a professional manner and ensure security and safety for all
  • Register and assign rooms to guest of the hotel facility, call building occupants to announce the person(s) who are visiting/delivering to the apartment
  • Create reservations per guest requests and availability
  • Verify customers’ credit and establish how the customer will pay for the accommodations
  • Handle all incoming calls, including guest and tenant requests, reservations and call forwarding
  • Coordinate and assist with resident move ins and move outs
  • Maintain key log and all applicable data sheets
  • Assist with package deliveries for hotel guests and residents
  • Log receipts of packages delivered and notify guests and residents they are available for pickup
  • Confirm and control petty cash
  • Provide neighborhood and NYC information to guests and residents when requested
  • Compute bills, collect payments (or authorize credit) and make change for guests
  • Confirm shift collection totals and prepare clerk deposit envelope
  • Perform simple bookkeeping activities, such as balancing cash accounts
  • Issue room keys and escort instructions to various team members and building occupants
  • Review accounts and charges with guests during the check-out process
  • Communicate with housekeeping, maintenance staff or management when guests report problems
  • Communicate with service companies when technical issues (cable TV, internet, property software) arise when no manager is on duty
  • Confirm following day’s departures
  • Perform opening and closing procedures during appropriate shift
  • Perform other duties as assigned

Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life insurance programs
  • Disability insurance programs
  • Paid time away from work
  • Unpaid time away from work

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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