Universal Banker Jobs

About The Position

Requirements

• 3–5 years of experience in a banking, financial services, or client service environment.
• Effective organizational and time management skills.
• Proficient cash handling and balancing skills.
• Comprehensive knowledge of banking products and services.
• Working knowledge of banking systems and software applications.
• Proficiency in Microsoft Office applications.
• Understanding of Regulation E, Regulation CC, BSA/AML, and related banking regulations.
• Strong attention to detail and accuracy.
• Ability to exercise sound judgment and maintain confidentiality.

Nice To Haves

• Experience opening and servicing consumer and business deposit accounts.
• Experience supporting digital banking products and services.
• Previous cash handling and branch operations experience.

Responsibilities

• Serve as a primary point of contact for consumer and business banking needs and deliver an exceptional client experience.
• Build and maintain client relationships through proactive service, product knowledge, needs assessments, and consultative conversations.
• Open and maintain consumer and business deposit accounts in accordance with Bank policies and procedures.
• Perform account maintenance, stop payments, check orders, debit card support, account servicing, and digital banking support.
• Provide telephone, online banking, and eBanking support to clients and internal staff.
• Process client requests, maintain accurate client and account records, respond to service requests, and promote products and services that support client goals and branch growth.
• Process deposits, withdrawals, check cashing, cashier's checks, cash advances, night deposits, ATM deposits, courier bags, and other client transactions.
• Verify endorsements, balances, funds availability, and client identification for transaction accuracy and compliance.
• Maintain teller, vault, and ATM cash; complete daily balancing; monitor branch cash levels; and support cash order activities.
• Research teller differences, transaction corrections, and operational exceptions, and ensure timely resolution and proper documentation.
• Provide transaction approvals within established signing authority and support accurate, timely branch operations.
• Follow Bank policies, procedures, and applicable federal and state regulations; maintain documentation and controls; identify and escalate operational or compliance concerns; and complete required training.
• Support branch opening and closing procedures, record retention, scanning, documentation, and operational controls.
• Provide guidance, coaching, and cross-training to team members and support onboarding and staff development.
• Assist with workflow coordination, operational oversight, and transaction approvals, and provide leadership as needed.
• Assume responsibility for branch operations and staff supervision in the Branch Manager's absence.
• Participate in branch and Bank-wide campaigns, goals, initiatives, and special projects, and support branch performance objectives.
• Complete mandatory compliance training by established deadlines and perform other assigned functions.