Universal Banker Jobs

About The Position

Requirements

• High school diploma or equivalent (GED).
• At least 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with customers ranging from consumers to small businesses.
• Ability to handle difficult customer conversations effectively.
• Well-organized, with proven time management and prioritization skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.
• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift objects weighing 5 to 30 pounds.
• Ability to read fine print.
• Ability to interact with customers in an open, face-to-face work environment.
• Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

• Bilingual skills based on branch needs.
• Proven referral and/or sales ability.

Responsibilities

• Educate customers about Consumer and Business Banking solutions and recommend products or services based on identified needs.
• Engage customers through various banking channels, encourage use of digital capabilities, and provide solutions that meet their needs.
• Explain high-level criteria used to make loan decisions.
• Complete servicing responsibilities for Consumer and Business Banking relationships and identify opportunities to address additional banking needs.
• Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
• Proactively contact customers to support retention and expansion of Consumer and Business Banking relationships.
• Meet customer service standards and provide a differentiated experience by understanding and addressing customer needs.
• Manage the lobby by greeting customers, identifying their needs, and taking ownership of resolving them.
• Introduce an appropriate banking partner when a service interaction presents an opportunity for a product solution.
• Stay current with Consumer and Business Banking AML, BSA, and KYC processes and related activities.
• Identify and escalate suspected fraud.
• Resolve and accurately record customer complaints in the appropriate system.
• Review, approve, and help resolve customer overdrafts.
• Accurately complete customer transactions and other branch operational activities.
• Document customer interactions and appointments in the appropriate system.
• Follow applicable compliance and operational risk controls, Company policies, and regulatory standards.
• Promote a workplace environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards and timely implement internal and external audit points and applicable issues raised by external regulators.
• Meet and maintain registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.