Universal Banker

S&T Bank•Byron, GA

6d•$18 - $35•Onsite

About The Position

The Universal Banker delivers exceptional customer service for branch operations, combining teller-line duties with sales and platform responsibilities. The role supports individual and branch production goals by meeting assigned sales goals, with duties shared according to branch business needs. The banker uses computer systems, product knowledge, sales skills, and knowledge of policies and procedures to handle transactions accurately, protect customers and the bank from fraud, and provide a range of banking services. The role also develops customer relationships, identifies banking needs, recommends appropriate products, and works toward established sales and service standards. The position performs teller and account servicing functions, supports new and existing accounts, prepares loan applications using LOS software, and coordinates loan document preparation. It requires completion of the retail training program, including CSR and RSA training, and CARE certification within six months of hire. NMLS registration and annual maintenance are required under the S.A.F.E. Act for mortgage loan originator duties; proof of registration and a unique identifier are required upon hire and/or before performing those duties. The listed branch hours are Monday through Thursday, 8:30 a.m. to 5:00 p.m.; Friday, 8:30 a.m. to 6:00 p.m.; and Saturday, 9:00 a.m. to 12:00 p.m. The employee must be flexible around branch hours. The position is based at 310 Centerville Road, Lancaster, PA 17601. Physical demands include frequent keypad and computer/equipment use, standing and sitting, routine lifting up to 10 pounds, occasional lifting or moving up to 50 pounds, and close vision for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certification within six months of hire.
NMLS registration and a unique identifier as required under the S.A.F.E. Act before performing mortgage loan originator duties; registration must be maintained annually.
Flexibility around branch hours.
Ability to perform the stated physical demands, with reasonable accommodations available for essential functions.

Responsibilities

Operate a customer service window efficiently and accurately using computer systems, sales skills, product knowledge, and banking policies and procedures.
Identify customers, verify transactions, confirm balances and endorsements, place holds, document identification, and take other steps to protect customers and the bank from fraud.
Accept deposits, savings deposits and withdrawals, checks or coupons for cashing, loan and other payments, and provide services such as bank money orders.
Balance window cash daily and perform ATM settlement and vault balancing where applicable.
Profile customers, identify banking needs, and recommend appropriate S&T loan and deposit products.
Use sales tools and complete the S&T sales process and customer-focused conversations; document notes for future banker interactions.
Close business and make follow-up calls to ensure customer satisfaction; build professional customer relationships and identify add-on sales opportunities.
Contribute to branch goals and sales and service standards and demonstrate professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Perform follow-up calls to new-account customers to determine satisfaction and identify additional leads.
Make outbound calls as outlined in the branch playbook and participate in branch sales call campaigns as needed.
Enter data and prepare documentation to open new accounts and change existing accounts.
Maintain existing accounts, answer questions, resolve account problems, and handle check orders for new and existing accounts when needed.
Perform customer service duties such as taking deposits, cashing checks, and processing withdrawals.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain working relationships with employees in other departments and contribute independently and as a team player to branch and organizational success.
Complete NMLS requirements under the S.A.F.E. Act and maintain registration annually when performing mortgage loan originator duties.
Assume additional duties as required, including balancing ATMs and processing deposits.